To Study the Level of Congestion in OPD clinic and How to Decongest it

Background. Aim of the study was to reduce congestion in opd clinic, which is the direct indicator of efficiency of the hospital.1. To study overall waiting time in the opd clinic.2. To suggest action to improve the waiting timeMethods: Prospective, Descriptive study, 40 patients in each group. Group “R” = Patients registered for opd clinic, who’s all vitals and clinical assessment was done after arrival to opd clinic as routine practice.Group “Q” = Patients wereprovided Self-answering questionnaire in waiting area and whose vital parameters were taken beforehandoutside clinic by a trained staff. Data was recorded for both the groups. Results: We found in our study that average waiting time that is total time from registration to completion of prescription in OPD clinic was statistically significantly less in QT-1 (Group “Q”) in comparison to RT-1 (Group “R”).We found in our study that average Doctor – Patient time that is time of interaction with Doctor during examination and discussion in OPD clinic was also statistically significantly less in QT-2 (Group “Q”) in comparison to RT-2 (Group “R”). Conclusion: Present study was planned to reduce congestion in OPD for checkup and prescription of medicines. Patient satisfaction comes automatically as a byproduct with the achievement of the goal of the study. Time is money in the present scenario and thus best utilization of time with efficient outcome is the prerequisite of any good management