Fear of Flying; The role of Cabin Crew

This research intends to point out current methods, viewpoints, and best practices of cabin crew with passengers suffering from fear of flying. As current research literature is quite limited regarding crew correlation to fear of flying, the main research problem was created. The study starts with an introduction to the fear of flying and briefly covers the aviation in dustry’s history, current state, and forecasts. As air travel keeps expanding yearly, so does the number of fearful passengers. For airlines to better understand and thus serve this niche market, best practices together with development ideas are needed. The theory part will look into fear of flying as a phenomenon and tends to cover aspects such as creation, forms of alleviating attributes, and lastly, what is the current contribution of airlines for helping in fear of flying. In the results section, current working methods together with best practices determined by the questionnaire respondents are presented. Based on these findings, suggestions for cabin crew training development and future research are demonstrated. The last part of this research will focus on discussion based on the overview of the report and own learning is evaluated by the author. The research was conducted during the Covid-19 pandemic, however, the pandemic im pacts or effects have not been included as a part of this research