Interventions to Build Business Process Analyst Competencies- A Kenyan Study

Economic growth in Africa has highlighted the need for organizations to have well-defined business processes. This has given rise to the need for the business process analyst (BPA) role. BPAs are essential to driving business process initiatives and enterprise systems implementations. Kenya aims to be a global hub for business process outsourcing which will be significantly enhanced by a workforce skilled in business process. Given this need, this qualitative study describes the role of process initiatives and the BPA in organizations in Kenya. This study then describes how BPA competencies are being built. We established that inter-group collaboration, on-the-job/experiential learning and vendor certifications were impactful interventions for competency building in BPAs. A practical contribution of this study is a better explanation of BPA competency building and how it can be improved within the Kenyan context