The use of taxonomy for understanding service as a competency in e-service systems

E-Service broadly refers to the provision of services that are delivered electronically, which allows service providers and customers to utilise the information shared between them to co-create value for both parties (Eng, 2008). A fundamental enabler of E-Services is that it is enabled by digital technology (usually referred to as Information Communication or Internet / Mobile-based technologies). We refer to E-services enabled by digital technologies as an E-Service system, as it facilitates or mediates the application of a competency i.e. a service, by one party onto another (Vargo and Lusch, 2008). This paper is based on research investigating an E-Service system known as the West Midlands Collaborative Commerce Market Place (WMCCM)