Banking services are perhaps the largest industry that caters to -the needs of various segments of the population reflecting the diverse Diasporas of the society. Moreover perceived service quality tends to play a significant role in high involvement (high, interaction between customers and service providers) industries like banks. Also, banks often have long-term business relationships with customers. In addition, the banking sector is large enough to capture and represent almost all the critical features of the customer-perceived service quality and the critical dimensions of excellence that the management may have to encounter, in order to effectively manage a service organisation. However, there is considerable lack of literature with...
Consumers all over the world have become more quality conscious; hence there has been an increased c...
The importance of service quality for any business performance has been recognized in the literature...
The main objective of the study was to assess the effect of service quality delivery on customer sat...
Against the background of growing competition in the global marketplace, understanding customers, i...
The purpose of this study is to measure the service quality and its subsequent effect on customer sa...
Service quality management is an important organizational factor, through which organizations differ...
Service-offering channels in the banking system has emerged on the scene with a wide variety of form...
In the competitive market, banks in both public and private sectors apply different strategies to im...
The quality of service plays a vital role in any service-related economic sector, including in the b...
This comparative research was designed to investigate the impact of service quality on customer sati...
The focus on customer satisfaction in banking industry is becoming extremely prevalent as it is bein...
This study compares the perception of customers’ about service quality of the public and private com...
A Research Report Submitted to the Chandaria School of Business in Partial Fulfillment of the Requir...
Service quality plays an important role in determining customer satisfaction. Satisfaction is determ...
Purpose - The purpose of this paper is to investigate differences in the perceived relationship of s...
Consumers all over the world have become more quality conscious; hence there has been an increased c...
The importance of service quality for any business performance has been recognized in the literature...
The main objective of the study was to assess the effect of service quality delivery on customer sat...
Against the background of growing competition in the global marketplace, understanding customers, i...
The purpose of this study is to measure the service quality and its subsequent effect on customer sa...
Service quality management is an important organizational factor, through which organizations differ...
Service-offering channels in the banking system has emerged on the scene with a wide variety of form...
In the competitive market, banks in both public and private sectors apply different strategies to im...
The quality of service plays a vital role in any service-related economic sector, including in the b...
This comparative research was designed to investigate the impact of service quality on customer sati...
The focus on customer satisfaction in banking industry is becoming extremely prevalent as it is bein...
This study compares the perception of customers’ about service quality of the public and private com...
A Research Report Submitted to the Chandaria School of Business in Partial Fulfillment of the Requir...
Service quality plays an important role in determining customer satisfaction. Satisfaction is determ...
Purpose - The purpose of this paper is to investigate differences in the perceived relationship of s...
Consumers all over the world have become more quality conscious; hence there has been an increased c...
The importance of service quality for any business performance has been recognized in the literature...
The main objective of the study was to assess the effect of service quality delivery on customer sat...