MSC HRM: enhanced student feedback process

The philosophy of the MSc in Human Resource Management (accredited by the Chartered Institute of Personnel and Development) is one of continuous development and quality enhancement. To this end, the programme management team believes in the benefits of listening to the student voice and using feedback as a way of enhancing the programmes reputation, maintaining competitive advantage in a tight market, and, most importantly, improving the student experience. Staff Student Liaison Meetings and Boards of Study remain useful formal mechanisms for seeking and obtaining student feedback, and, whilst student representatives engage well with these meetings, it is believed that detailed topic and event specific feedback and review are necessary for the continuing success and development of the programme. With this in mind, the programme team have developed a range of measures that ensure that feedback is captured in a timely and targeted manner. Detailed feedback forms have been developed for each significant part of the programme. This includes the programme specific four day induction week, individual modules, skills days (six practical one day workshops), the work placement (full time students only) and the programme overall (end of year 1 and of year 2 for part time students). This process is followed up by immediate reaction to comments when necessary and also a comprehensive programme review meeting which takes place at the end of the taught programme in May. This meeting draws together all of the above sources of information and discusses the successes of the year and areas requiring development. This meeting is attended by all members of the programme teaching and administration team and is an opportunity to reflect on both team and individual performance