Effectiveness of civil service through the eyes of the population

The article investigates the problem of improving the efficiency of civil service. The paper presents the result of sociological survey of citizens, living in the Rostov region in term of possible solutions to declared problem. It is shown that the priorities of such work according to population, is improvement of legislation on public service, professional development of officials and establishing a direct relationship between the magnitude of salaries of civil servants and the results of their personal performance