Exploring the Project Management Strategy of Environmental Engineering Industry from A Company’s Management Opportunity Grid

本研究目的在於利用專案管理核心能耐 (core competence) 中各項因子重要性及滿意度的認知程度建構A公司之管理機會方格，從而探討環工產業的專案管理策略。首先參考國內外相關學者研究文獻，以及透過焦點小組討論 (focus group, FG)，歸納出A公司過去專案管理的核心能耐。包含「時間」、「品質」、「人員」、「成本」及「售後服務」共5大項，同時以重要性程度與滿意程度兩尺度衡量此一變數構面，進一步發展出50項問題子項的調查問卷。 本研究透過A公司過去所承接專案的專案管理為主要研究範圍，並以所服務之業主顧客及同業公會業者為問卷調查對象。由專案人員、業主顧客、及同業競爭公司所認知各構面之重要性程度與表現滿意程度，利用資料統計分析建構管理機會方格 (management opportunity grid, MOG)，進而找出各核心能耐構面的分佈，探討此三族群問卷對專案管理核心能耐資源分配的策略；並進一步利用員工自評矩陣，分析A公司在滿足顧客服務滿意度上所應投入資源的核心能耐，再透過A公司與同業競爭公司的t統計檢定探討專案管理核心能耐資源分配的差異性，做為A公司未來擬定專案管理競爭策略之參考。 最後，本研究總計發放A公司內部專案執行人員35份問卷，回收35份，有效問卷32份；業主專案負責人員25份問卷，回收21份，有效問卷20份；同業人員問卷45份，回收45份，有效問卷44份。經統計分析及管理機會方格與自評矩陣的建構結果發現，各核心能耐中所屬因子落點位在的象限及區域，其中「專案人員」與「售後服務」為環工業最重要的核心能耐構面，「專案成本」及「售後服務」為A公司與同業競爭公司的差異化核心能耐。爰此；本研究進一步以A公司的研究結論作為環工產業制定專案管理策略及資源分配之參考。The purpose of this research is to study the project management strategy of environmental engineering industry from the management opportunity grid constructed by the A company. Based on relevant research references and the focus group discussion of this research, we have generalized 5 dimensions of the core competences of the project management, which including timing, quality, human resource, cost, and after service, moreover, we have further developed 50 related items to form the questionnaires measured by awareness of important degree and satisfaction on performance. This research has focused on chosen finished projects of the A company, and focused on the participants of PM, their clients, and their competitors in the environmental engineering industry. This research has established the management opportunity grid (MOG) of the above three target investigated groups through investigating customers awareness of importance degree and satisfaction on performance. Furthermore, this research can achieve the phase located of the items of the core competence, which study on PM strategy of sources allocated, and has found which core competence items should be highlighted and introduced more sources by completing employee''s SIPA matrix based on self-evaluation and customs awareness. Moreover, this research has studied and found out the deference of core competence between the A company and its competitors through the t-test analysis, to find out the reference PM strategies of the A company in future. Finally, we has found that the results of questionnaires investigated are 35 investigated, 35 returned, and 32 accepted for interior PM employee; 25 investigated, 21 returned, and 20 accepted for clients; 45 investigated, 45 returned, and 44 accepted for competitors. This research has found out the located phase area of the core competence on MOG and SIPA, and human resource and after service are the most important items and cost and after service are the key difference of PM between A company and its competitors. Therefore, the research results of A company could be helped to adjust a competitive PM strategy and make a right resources allocation for environmental engineering industry.第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究問題與研究目的 2 第三節 研究範圍與研究對象 2 第四節 環保產業的簡介 2 第五節 研究論文章節安排 5 第二章 文獻探討 7 第一節 營建業專案管理關鍵成功因素 7 第二節 專案管理顧客滿意程度 8 第三節 資源基礎理論與核心能耐 9 第四節 管理機會方格 11 第五節 自評矩陣 12 第三章 研究方法 14 第一節 資料蒐集 14 第二節 問卷各構面之定義及衡量設計 15 第三節 研究分析工具 18 第四章 研究結果 20 第一節 統計資料結果分析 20 第二節 三族群之管理機會方格建構及分析 21 第三節 A公司業主與內部人員自評之重要與表現同步比較分析矩陣 28 第四節 A公司與同業競爭公司在專案管理上之差異性探討 34 第五章 結論與建議 36 第一節 研究結論 36 第二節 理論貢獻與實務意涵 39 第三節 研究限制與後續研究建議 40 參考文獻 4