The cost of customer care A value analysis of service delivery approaches

Costing the community care

Nuffield Centre for Community Care Studies, Glasgow (United Kingdom)

January 2002

SIGLEAvailable from British Library Document Supply Centre-DSC:4201.35172(no 17) / BLDSC - British L...

Customer care

Bee, F.
Bee, R
Institute of Personnel and Development, London (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:96/16407 / BLDSC - British Library Do...

Practical pricing

Gormley, P.
Leading Lawyers, London (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:q97/12244 / BLDSC - British Library D...

The cost of caring

Evason, E.
Whittington, D.
Equal Opportunities Commission for Northern Ireland, Belfast (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/5236 / BLDSC - British Library Do...

The cost approach to valuation

Crofts, M
Connellan, O.
Britton, W.
Kingston Polytechnic, Kingston upon Thames (United Kingdom). School of Surveying
Royal Institution of Chartered Surveyors, London (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q92/18899(Cost) / BLDSC - British Li...

Customer care in service organisations The customers' perspective

Lewis, B.R.Smith, A.M
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01937(Customer) / BLDSC - Britis...

Service charge analysis for shopping centres

Jones Lang LaSalle, London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:7785.504053(2001) / BLDSC - British L...

Service charge analysis for offices

Jones Lang LaSalle, London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:6237.65085(2001) / BLDSC - British Li...

Customer care in service organisations The employees' perspective

Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01938(Customer) / BLDSC - Britis...

Customer care in the service sector The suppliers' perspective

Smith, A.M.
Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01939(Customer) / BLDSC - Britis...

Cost/benefits appraisals for collection care A practical guide

Cassar, M.
Museums and Galleries Commission, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/29475 / BLDSC - British Library D...

Costing

Appleyard, T.
Newcastle upon Tyne Univ. (United Kingdom). Dept. of Accounting and Finance

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:3597.7992(no 96-10) / BLDSC - British...

Cost, value and effectiveness of library and information service

Whitehall, T.A

January 1984

SIGLEAvailable from British Library Document Supply Centre- DSC:DX170338 / BLDSC - British Library D...

A behavioural perspective on business pricing

Downward, P
Staffordshire Univ. Business School, Stoke-on-Trent (United Kingdom). Div. of Economics

January 1996

SIGLEAvailable from British Library Document Supply Centre- DSC:9349.95704(SUBS-DE-WP--96/2) / BLDSC...

Linking service levels to prices Consultation

Office of Water Services (Ofwat), Birmingham (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/27123 / BLDSC - British Library D...

Costing the community care

Nuffield Centre for Community Care Studies, Glasgow (United Kingdom)

January 2002

SIGLEAvailable from British Library Document Supply Centre-DSC:4201.35172(no 17) / BLDSC - British L...

Customer care

Bee, F.
Bee, R
Institute of Personnel and Development, London (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:96/16407 / BLDSC - British Library Do...

Practical pricing

Gormley, P.
Leading Lawyers, London (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:q97/12244 / BLDSC - British Library D...

The cost of caring

Evason, E.
Whittington, D.
Equal Opportunities Commission for Northern Ireland, Belfast (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/5236 / BLDSC - British Library Do...

The cost approach to valuation

Crofts, M
Connellan, O.
Britton, W.
Kingston Polytechnic, Kingston upon Thames (United Kingdom). School of Surveying
Royal Institution of Chartered Surveyors, London (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q92/18899(Cost) / BLDSC - British Li...

Customer care in service organisations The customers' perspective

Lewis, B.R.Smith, A.M
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01937(Customer) / BLDSC - Britis...

Service charge analysis for shopping centres

Jones Lang LaSalle, London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:7785.504053(2001) / BLDSC - British L...

Service charge analysis for offices

Jones Lang LaSalle, London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:6237.65085(2001) / BLDSC - British Li...

Customer care in service organisations The employees' perspective

Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01938(Customer) / BLDSC - Britis...

Customer care in the service sector The suppliers' perspective

Smith, A.M.
Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01939(Customer) / BLDSC - Britis...

Cost/benefits appraisals for collection care A practical guide

Cassar, M.
Museums and Galleries Commission, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/29475 / BLDSC - British Library D...

Costing

Appleyard, T.
Newcastle upon Tyne Univ. (United Kingdom). Dept. of Accounting and Finance

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:3597.7992(no 96-10) / BLDSC - British...

Cost, value and effectiveness of library and information service

Whitehall, T.A

January 1984

SIGLEAvailable from British Library Document Supply Centre- DSC:DX170338 / BLDSC - British Library D...

A behavioural perspective on business pricing

Downward, P
Staffordshire Univ. Business School, Stoke-on-Trent (United Kingdom). Div. of Economics

January 1996

SIGLEAvailable from British Library Document Supply Centre- DSC:9349.95704(SUBS-DE-WP--96/2) / BLDSC...

Linking service levels to prices Consultation

Office of Water Services (Ofwat), Birmingham (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/27123 / BLDSC - British Library D...

Costing the community care

Nuffield Centre for Community Care Studies, Glasgow (United Kingdom)

January 2002

SIGLEAvailable from British Library Document Supply Centre-DSC:4201.35172(no 17) / BLDSC - British L...

Customer care

Bee, F.
Bee, R
Institute of Personnel and Development, London (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:96/16407 / BLDSC - British Library Do...

Practical pricing

Gormley, P.
Leading Lawyers, London (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:q97/12244 / BLDSC - British Library D...

The cost of customer care A value analysis of service delivery approaches

Abstract

Extracted data

The cost of customer care A value analysis of service delivery approaches

Abstract

Extracted data

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