Raising the standard A survey of managers' attitudes to customer care

The changing face of service quality management

Ballantyne, D.
Christopher, M.
Payne, A.
Cranfield School of Management (United Kingdom)

January 1992

Available from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--33/92) / BLDSC - Britis...

Quality counts A standard consumer survey of aspects of local council services

Audit Commission, London (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre- DSC:fGPC/0197 / BLDSC - British Library ...

Raising behaviour 1 - a survey of LEA behaviour support services

Kinder, K.
Wilkin, A.
Moor, H.
National Foundation for Educational Research, Slough (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:98/29260 / BLDSC - British Library Do...

Attitudes within British business to quality management systems

CMC Partnership Ltd., Burnham (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q92/16086(Attitudes) / BLDSC - Briti...

Setting targets to raise standards A survey of good practice

Office for Standards in Education (OFSTED), London (United Kingdom)
Department for Education and Employment, London (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:GPC/08653 / BLDSC - British Library D...

The learning manager A survey of management attitudes to training and development at the millennium

Mabey, C.
Thomson, A.
Institute of Management, London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/28240 / BLDSC - British Library D...

Customer care in service organisations The employees' perspective

Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01938(Customer) / BLDSC - Britis...

Customer care in service organisations The customers' perspective

Lewis, B.R.Smith, A.M
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01937(Customer) / BLDSC - Britis...

Striking off the shackles A survey of managers' attitudes to employee involvement

Fenton-O'Creevy, M
Institute of Management, Corby (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:95/29393 / BLDSC - British Library D...

Using surveys A guide for managers

Hibberd, M.
Home Office, London (United Kingdom). Police Research Group

January 1994

SIGLEAvailable from British Library Document Supply Centre-DSC:m00/46760 / BLDSC - British Library D...

Customer care A guide to our services and standards

Environment Agency, London (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/1891 / BLDSC - British Library Do...

Customer survey 1991

Social Security Agency, Belfast (United Kingdom)
Research Surveys of Great Britain Ltd., London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:3506.1225(1991) / BLDSC - British Li...

Supplier development and supply chain management attitudes survey

Quayle, M.
University Coll. Suffolk, Ipswich (United Kingdom). Centre for Applied Research Into Small and Medium Size Organisations (CARISMO)

Available from British Library Document Supply Centre-DSC:98/28888 / BLDSC - British Library Documen...

Consumer attitudes to packaging survey

Industry Council for Packaging and the Environment (INCPEN), London (United Kingdom)

Available from British Library Document Supply Centre-DSC:99/21242 / BLDSC - British Library Documen...

Towards a planned approach to customer management

Nwankwo, S.A.
Sheffield Business School (United Kingdom)

SIGLEAvailable from British Library Document Supply Centre-DSC:6221.229(5) / BLDSC - British Library...

The changing face of service quality management

Ballantyne, D.
Christopher, M.
Payne, A.
Cranfield School of Management (United Kingdom)

January 1992

Available from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--33/92) / BLDSC - Britis...

Quality counts A standard consumer survey of aspects of local council services

Audit Commission, London (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre- DSC:fGPC/0197 / BLDSC - British Library ...

Raising behaviour 1 - a survey of LEA behaviour support services

Kinder, K.
Wilkin, A.
Moor, H.
National Foundation for Educational Research, Slough (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:98/29260 / BLDSC - British Library Do...

Attitudes within British business to quality management systems

CMC Partnership Ltd., Burnham (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q92/16086(Attitudes) / BLDSC - Briti...

Setting targets to raise standards A survey of good practice

Office for Standards in Education (OFSTED), London (United Kingdom)
Department for Education and Employment, London (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:GPC/08653 / BLDSC - British Library D...

The learning manager A survey of management attitudes to training and development at the millennium

Mabey, C.
Thomson, A.
Institute of Management, London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/28240 / BLDSC - British Library D...

Customer care in service organisations The employees' perspective

Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01938(Customer) / BLDSC - Britis...

Customer care in service organisations The customers' perspective

Lewis, B.R.Smith, A.M
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01937(Customer) / BLDSC - Britis...

Striking off the shackles A survey of managers' attitudes to employee involvement

Fenton-O'Creevy, M
Institute of Management, Corby (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:95/29393 / BLDSC - British Library D...

Using surveys A guide for managers

Hibberd, M.
Home Office, London (United Kingdom). Police Research Group

January 1994

SIGLEAvailable from British Library Document Supply Centre-DSC:m00/46760 / BLDSC - British Library D...

Customer care A guide to our services and standards

Environment Agency, London (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/1891 / BLDSC - British Library Do...

Customer survey 1991

Social Security Agency, Belfast (United Kingdom)
Research Surveys of Great Britain Ltd., London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:3506.1225(1991) / BLDSC - British Li...

Supplier development and supply chain management attitudes survey

Quayle, M.
University Coll. Suffolk, Ipswich (United Kingdom). Centre for Applied Research Into Small and Medium Size Organisations (CARISMO)

Available from British Library Document Supply Centre-DSC:98/28888 / BLDSC - British Library Documen...

Consumer attitudes to packaging survey

Industry Council for Packaging and the Environment (INCPEN), London (United Kingdom)

Available from British Library Document Supply Centre-DSC:99/21242 / BLDSC - British Library Documen...

Towards a planned approach to customer management

Nwankwo, S.A.
Sheffield Business School (United Kingdom)

SIGLEAvailable from British Library Document Supply Centre-DSC:6221.229(5) / BLDSC - British Library...

The changing face of service quality management

Ballantyne, D.
Christopher, M.
Payne, A.
Cranfield School of Management (United Kingdom)

January 1992

Available from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--33/92) / BLDSC - Britis...

Quality counts A standard consumer survey of aspects of local council services

Audit Commission, London (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre- DSC:fGPC/0197 / BLDSC - British Library ...

Raising behaviour 1 - a survey of LEA behaviour support services

Kinder, K.
Wilkin, A.
Moor, H.
National Foundation for Educational Research, Slough (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:98/29260 / BLDSC - British Library Do...

Raising the standard A survey of managers' attitudes to customer care

Abstract

Extracted data

Raising the standard A survey of managers' attitudes to customer care

Abstract

Extracted data

Related items

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