La qualita dalla parte del cittadino Corso tenuto presso l'Istituto Superiore di Sanita'

This Course is the first of a series of three advanced courses the Secretariat for Cultural Affairs of this Institute organized in the 1999, within a three-year programme for the training of the P.R.Offices' managers that operate in all Italian local health authorities. A quality programme for a health care system should guarantee that all patients can access the most suitable diagnostics, treatment and education opportunities at the lowest cost. The citizen-user-customer is increasingly becoming the health care system organization focusConsiglio Nazionale delle Ricerche - Biblioteca Centrale - P.le Aldo Moro, 7, Rome Istituto Superiore di Sanita' - Viale Regina Elena, 299, Rome / CNR - Consiglio Nazionale delle RichercheSIGLEITItal