Building customer loyalty and minimising churn A guide to effective customer care and billing systems in telecoms services

Developing an effective internal customer service ethos

O'Riordan, Joanna
Humphreys, Peter C.
Committee for Public Management Research (Ireland) (Ireland)
Institute of Public Administration (Ireland) (Ireland)

January 2003

Includes bibliographical referencesSIGLEAvailable from British Library Document Supply Centre- DSC:3...

Strategies for building a customer base on the Internet Symbiotic marketing

Lockett, A.
Blackman, I.
Nottingham Univ. (United Kingdom). Business School

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:3597.809(1999/4) / BLDSC - British Li...

Towards a planned approach to customer management

Nwankwo, S.A.
Sheffield Business School (United Kingdom)

SIGLEAvailable from British Library Document Supply Centre-DSC:6221.229(5) / BLDSC - British Library...

Customer loyalty schemes Effective implementation and management

Rayner, S.
Financial Times Business Ltd., London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:V99/50117 / BLDSC - British Library D...

Customer loyalty programmes Should every firm have one?

Dowling, G.
Uncles, M
Bradford Univ. (United Kingdom). Management Centre

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:9350.9363(BU-MC-WP--9403) / BLDSC - B...

Gaining and retaining customer loyalty

Kerr, G.D.
Capital Planning Information Ltd., Bruton (United Kingdom)

January 1999

Produced within the framework the International Network of Public LibrariesAvailable from British Li...

Customer care A guide to our services and standards

Environment Agency, London (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/1891 / BLDSC - British Library Do...

The customer loyalty report

Clark, R.
SJB Services, London (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:Vq97/20389 / BLDSC - British Library ...

Customer service in a competitive environment

Passmore, J.
Fergussson, S
Chartered Inst. of Housing, Coventry (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:94/19222 / BLDSC - British Library D...

Customer loyalty schemes in retailing across Europe

Sopanen, S.
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Retail Management

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:q96/33090 / BLDSC - British Library D...

Developing customer loyalty The role of the salesperson and firm-specific relationships

Foster, B.
Cadogan, J.
Aston Business School Research Inst., Birmingham (United Kingdom)

January 1999

Available from British Library Document Supply Centre-DSC:7755.0403(9915) / BLDSC - British Library ...

Customer care in service organisations The customers' perspective

Lewis, B.R.Smith, A.M
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01937(Customer) / BLDSC - Britis...

Entry in telecommunication Customer loyalty, price sensitivity and access prices

Lommerud, K.E.
Soergard, L.
Centre for Economic Policy Research, London (United Kingdom)

January 2002

Also available via the InternetSIGLEAvailable from British Library Document Supply Centre-DSC:3597.9...

Customer care

Lund, K.
Patterson, H
Association of Assistant Librarians, London (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:Q025.5 / BLDSC - British Library Doc...

Customer relationship management Business guide

Reeves, J.
Caspian Publishing Ltd., London (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:m00/18419 / BLDSC - British Library D...

Developing an effective internal customer service ethos

O'Riordan, Joanna
Humphreys, Peter C.
Committee for Public Management Research (Ireland) (Ireland)
Institute of Public Administration (Ireland) (Ireland)

January 2003

Includes bibliographical referencesSIGLEAvailable from British Library Document Supply Centre- DSC:3...

Strategies for building a customer base on the Internet Symbiotic marketing

Lockett, A.
Blackman, I.
Nottingham Univ. (United Kingdom). Business School

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:3597.809(1999/4) / BLDSC - British Li...

Towards a planned approach to customer management

Nwankwo, S.A.
Sheffield Business School (United Kingdom)

SIGLEAvailable from British Library Document Supply Centre-DSC:6221.229(5) / BLDSC - British Library...

Customer loyalty schemes Effective implementation and management

Rayner, S.
Financial Times Business Ltd., London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:V99/50117 / BLDSC - British Library D...

Customer loyalty programmes Should every firm have one?

Dowling, G.
Uncles, M
Bradford Univ. (United Kingdom). Management Centre

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:9350.9363(BU-MC-WP--9403) / BLDSC - B...

Gaining and retaining customer loyalty

Kerr, G.D.
Capital Planning Information Ltd., Bruton (United Kingdom)

January 1999

Produced within the framework the International Network of Public LibrariesAvailable from British Li...

Customer care A guide to our services and standards

Environment Agency, London (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/1891 / BLDSC - British Library Do...

The customer loyalty report

Clark, R.
SJB Services, London (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:Vq97/20389 / BLDSC - British Library ...

Customer service in a competitive environment

Passmore, J.
Fergussson, S
Chartered Inst. of Housing, Coventry (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:94/19222 / BLDSC - British Library D...

Customer loyalty schemes in retailing across Europe

Sopanen, S.
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Retail Management

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:q96/33090 / BLDSC - British Library D...

Developing customer loyalty The role of the salesperson and firm-specific relationships

Foster, B.
Cadogan, J.
Aston Business School Research Inst., Birmingham (United Kingdom)

January 1999

Available from British Library Document Supply Centre-DSC:7755.0403(9915) / BLDSC - British Library ...

Customer care in service organisations The customers' perspective

Lewis, B.R.Smith, A.M
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01937(Customer) / BLDSC - Britis...

Entry in telecommunication Customer loyalty, price sensitivity and access prices

Lommerud, K.E.
Soergard, L.
Centre for Economic Policy Research, London (United Kingdom)

January 2002

Also available via the InternetSIGLEAvailable from British Library Document Supply Centre-DSC:3597.9...

Customer care

Lund, K.
Patterson, H
Association of Assistant Librarians, London (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:Q025.5 / BLDSC - British Library Doc...

Customer relationship management Business guide

Reeves, J.
Caspian Publishing Ltd., London (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:m00/18419 / BLDSC - British Library D...

Developing an effective internal customer service ethos

O'Riordan, Joanna
Humphreys, Peter C.
Committee for Public Management Research (Ireland) (Ireland)
Institute of Public Administration (Ireland) (Ireland)

January 2003

Includes bibliographical referencesSIGLEAvailable from British Library Document Supply Centre- DSC:3...

Strategies for building a customer base on the Internet Symbiotic marketing

Lockett, A.
Blackman, I.
Nottingham Univ. (United Kingdom). Business School

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:3597.809(1999/4) / BLDSC - British Li...

Towards a planned approach to customer management

Nwankwo, S.A.
Sheffield Business School (United Kingdom)

SIGLEAvailable from British Library Document Supply Centre-DSC:6221.229(5) / BLDSC - British Library...

Building customer loyalty and minimising churn A guide to effective customer care and billing systems in telecoms services

Abstract

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Building customer loyalty and minimising churn A guide to effective customer care and billing systems in telecoms services

Abstract

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