999 call handling

Telecommunications

Department for Transport, Local Government and the Regions (DTLR), London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:6509.252435(8) / BLDSC - British Libr...

Introducing German CALL at Salford

Foster, I.
Schmid, S.
Salford Univ. (United Kingdom). European Studies Research Inst.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:9350.61515(1) / BLDSC - British Libra...

Telemetry and `no ring' call services

Office of Telecommunications (Oftel), London (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/2479 / BLDSC - British Library Do...

Telephone services

Department of Health, London (United Kingdom)
Welsh Office, Cardiff (United Kingdom)

January 1989

7.50Available from British Library Document Supply Centre- DSC:3559.9236(DH-DBS--48) / BLDSC - Briti...

Review of the 999 emergency call service

Office of Telecommunications (Oftel), London (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6244.7135(OFTEL--3/93) / BLDSC - Bri...

Dealing with the customer by phone

London Borough of Bromley (United Kingdom). Special Projects Group

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:OP/LG-5994 / BLDSC - British Library...

Review of the 999 call connection service A consultative paper

Office of Telecommunications, London (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:GPC/01447 / BLDSC - British Library ...

Calling local government Using call centres to improve service delivery

Doulton, A.
Wilson, R.
Hunter, D.
Foundation for Information Technology in Local Government (FITLOG), Barnet (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:f99/3252 / BLDSC - British Library Do...

Meeting customer needs for accurate telephone bills

Office of Telecommunications (Oftel), London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/3212 / BLDSC - British Library Do...

Call centre recruitment and training

Skeldon, P.
Johnson, T.
FT Finance, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:Vf99/5175 / BLDSC - British Library D...

Customer care

Bee, F.
Bee, R
Institute of Personnel and Development, London (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:96/16407 / BLDSC - British Library Do...

Selecting a telephone system

Bray, R
National Computing Centre Ltd. (NCC), Manchester (United Kingdom)

January 1986

SIGLEAvailable from British Library Document Supply Centre- DSC:GPB-7923 / BLDSC - British Library D...

Pay and conditions in call centres

Incomes Data Services Ltd., London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:6413.10915(1998) / BLDSC - British Li...

Call centres and the application of call centre techniques in Humberside

Bouch, A.
Humberside Training and Enterprise Council, Hull (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:7762.3265(99/2) / BLDSC - British Lib...

Taking charge

Dickson, J.
Robertson, I
London Housing Unit (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:94/01734 / BLDSC - British Library D...

Telecommunications

Department for Transport, Local Government and the Regions (DTLR), London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:6509.252435(8) / BLDSC - British Libr...

Introducing German CALL at Salford

Foster, I.
Schmid, S.
Salford Univ. (United Kingdom). European Studies Research Inst.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:9350.61515(1) / BLDSC - British Libra...

Telemetry and `no ring' call services

Office of Telecommunications (Oftel), London (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/2479 / BLDSC - British Library Do...

Telephone services

Department of Health, London (United Kingdom)
Welsh Office, Cardiff (United Kingdom)

January 1989

7.50Available from British Library Document Supply Centre- DSC:3559.9236(DH-DBS--48) / BLDSC - Briti...

Review of the 999 emergency call service

Office of Telecommunications (Oftel), London (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6244.7135(OFTEL--3/93) / BLDSC - Bri...

Dealing with the customer by phone

London Borough of Bromley (United Kingdom). Special Projects Group

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:OP/LG-5994 / BLDSC - British Library...

Review of the 999 call connection service A consultative paper

Office of Telecommunications, London (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:GPC/01447 / BLDSC - British Library ...

Calling local government Using call centres to improve service delivery

Doulton, A.
Wilson, R.
Hunter, D.
Foundation for Information Technology in Local Government (FITLOG), Barnet (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:f99/3252 / BLDSC - British Library Do...

Meeting customer needs for accurate telephone bills

Office of Telecommunications (Oftel), London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/3212 / BLDSC - British Library Do...

Call centre recruitment and training

Skeldon, P.
Johnson, T.
FT Finance, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:Vf99/5175 / BLDSC - British Library D...

Customer care

Bee, F.
Bee, R
Institute of Personnel and Development, London (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:96/16407 / BLDSC - British Library Do...

Selecting a telephone system

Bray, R
National Computing Centre Ltd. (NCC), Manchester (United Kingdom)

January 1986

SIGLEAvailable from British Library Document Supply Centre- DSC:GPB-7923 / BLDSC - British Library D...

Pay and conditions in call centres

Incomes Data Services Ltd., London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:6413.10915(1998) / BLDSC - British Li...

Call centres and the application of call centre techniques in Humberside

Bouch, A.
Humberside Training and Enterprise Council, Hull (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:7762.3265(99/2) / BLDSC - British Lib...

Taking charge

Dickson, J.
Robertson, I
London Housing Unit (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:94/01734 / BLDSC - British Library D...

Telecommunications

Department for Transport, Local Government and the Regions (DTLR), London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:6509.252435(8) / BLDSC - British Libr...

Introducing German CALL at Salford

Foster, I.
Schmid, S.
Salford Univ. (United Kingdom). European Studies Research Inst.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:9350.61515(1) / BLDSC - British Libra...

Telemetry and `no ring' call services

Office of Telecommunications (Oftel), London (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/2479 / BLDSC - British Library Do...

999 call handling

Abstract

Extracted data

999 call handling

Abstract

Extracted data

Related items

Related items