Moderne Informations- und Kommunikationsmedien im Spannungsfeld von Autonomie und Kontrolle: Grenzen und Chancen einer integrierten TA im Strukturwandel vom informationstechnischen Paradigma zum Kommunikationsparadigma Teilprojekt: Kommunikation - Information - Wissen. Abschlussbericht

The main subject of the research project was the poor acceptance of expert systems in the areas of economy and public administration. The systematic interrelation of development prerequisites (cognitive modelling of the domain and instrumental information technique in a given interactional space) and their practical realization in the programming of a PROLOG-prototype were examined on the basis of a research-accompanying XPS-development analysis sector (travel agency). The changes of the interactional space resulting from the XPS in combination with personal communication processes (staff and its qualifications) and the existing electronic and non-electronic instrumental information techniques (office communication systems and booking/reservations systems) were investigated with the help of classical methods of empirical social research and recent approaches of systems theory. Besides cataloguing the development requirements, the results of this part of the project also refer to the conditions which facilitate the design and use of XPS as 'active communications media' - as opposed to present practice which is largely determined by hard AI. The fundamental prerequisite for this is to reconstruct the organizational structure of the interactional space on the basis of the actually occurring communication and information processes; neither completely ignoring (hard AI) nor reducing them by projecting them onto business management processes. (orig.)SIGLEAvailable from TIB Hannover: F93B977+a / FIZ - Fachinformationszzentrum Karlsruhe / TIB - Technische InformationsbibliothekBundesministerium fuer Forschung und Technologie (BMFT), Bonn (Germany)DEGerman