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Data Protection

Using Quality of Service surveys

Chatterton, M.R.
Langmead-Jones, P.
Radcliffe, J.
Home Office, London (United Kingdom). Police Research Group

Publication date

January 1997

Abstract

SIGLEAvailable from British Library Document Supply Centre-DSC:6543.261(23) / BLDSC - British Library Document Supply CentreGBUnited Kingdo

Extracted data

Related items

Knowing our visitors Market survey 94/95

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January 1996

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Gilmore, A.
Carson, D.
Stephens, L.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(95/4) / BLDSC - British Li...

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Ormes, S.
Dempsey, L
UK Office for Library and Information Networking (UKOLN), Bath

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:q96/26198 / BLDSC - British Library D...

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Sallis, E
Further Education Staff Coll., Bristol (United Kingdom)

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SIGLEAvailable from British Library Document Supply Centre- DSC:5678.44238(009) / BLDSC - British Li...

Wharton Information Systems, Twickenham (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:9309.5555(1993/12) / BLDSC - British...

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Barrett, P
Royal Inst. of Chartered Surveyors, London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:6392.205(RICS-P--4) / BLDSC - Britis...

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Local Government Information Unit, London (United Kingdom)

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SIGLEAvailable from British Library Document Supply Centre- DSC:OP/LG-6992 / BLDSC - British Library...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Assessing service quality through market research Distinguishing the role of users & residents surveys

Bovaird, T.
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Aston Business School Research Institute, Birmingham (United Kingdom)

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Available from British Library Document Supply Centre-DSC:7755.0403(9724) / BLDSC - British Library ...

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Audit Commission, London (United Kingdom)

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SIGLEAvailable from British Library Document Supply Centre- DSC:fGPC/0197 / BLDSC - British Library ...

Conducting visitor surveys A handbook

Elwin, J.
Oxford Brookes Univ. (United Kingdom). School of Planning

SIGLEAvailable from British Library Document Supply Centre-DSC:9349.83402(no 189) / BLDSC - British ...

The staff survey

Wozniak, E.
Dowd, J.
Kenny, M.
Scottish Prison Service, Edinburgh (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:8211.089(1/2000) / BLDSC - British Li...

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Noerr, P
British Library, London (United Kingdom). Research and Development Dept.
Informatics Engineering Ltd., Kingston upon Thames (United Kingdom)

SIGLEAvailable from British Library Document Supply Centre- DSC:2113.56F(BLRDR--5888) / BLDSC - Brit...

Customer survey 1991

Social Security Agency, Belfast (United Kingdom)
Research Surveys of Great Britain Ltd., London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:3506.1225(1991) / BLDSC - British Li...

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Schelen, O.
Hewlett-Packard Laboratories, Bristol (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:4335.26208(98/003) / BLDSC - British ...

Knowing our visitors Market survey 94/95

East Midlands Museums Service, Nottingham (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:q96/28105 / BLDSC - British Library D...

Service quality management for the charitable service

Gilmore, A.
Carson, D.
Stephens, L.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(95/4) / BLDSC - British Li...

Library and Information Commission public library Internet survey

Ormes, S.
Dempsey, L
UK Office for Library and Information Networking (UKOLN), Bath

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:q96/26198 / BLDSC - British Library D...

The National Quality Survey

Sallis, E
Further Education Staff Coll., Bristol (United Kingdom)

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:5678.44238(009) / BLDSC - British Li...

Wharton Information Systems, Twickenham (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:9309.5555(1993/12) / BLDSC - British...

Surveying quality management

Barrett, P
Royal Inst. of Chartered Surveyors, London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:6392.205(RICS-P--4) / BLDSC - Britis...

Going for quality Results of a survey of quality in local services

Local Government Information Unit, London (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:OP/LG-6992 / BLDSC - British Library...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Assessing service quality through market research Distinguishing the role of users & residents surveys

Bovaird, T.
Tricker, M.
Aston Business School Research Institute, Birmingham (United Kingdom)

January 1997

Available from British Library Document Supply Centre-DSC:7755.0403(9724) / BLDSC - British Library ...

Quality counts A standard consumer survey of aspects of local council services

Audit Commission, London (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre- DSC:fGPC/0197 / BLDSC - British Library ...

Conducting visitor surveys A handbook

Elwin, J.
Oxford Brookes Univ. (United Kingdom). School of Planning

SIGLEAvailable from British Library Document Supply Centre-DSC:9349.83402(no 189) / BLDSC - British ...

The staff survey

Wozniak, E.
Dowd, J.
Kenny, M.
Scottish Prison Service, Edinburgh (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:8211.089(1/2000) / BLDSC - British Li...

User-friendly systems A survey

Noerr, P
British Library, London (United Kingdom). Research and Development Dept.
Informatics Engineering Ltd., Kingston upon Thames (United Kingdom)

SIGLEAvailable from British Library Document Supply Centre- DSC:2113.56F(BLRDR--5888) / BLDSC - Brit...

Customer survey 1991

Social Security Agency, Belfast (United Kingdom)
Research Surveys of Great Britain Ltd., London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:3506.1225(1991) / BLDSC - British Li...

Quality of service agents

Schelen, O.
Hewlett-Packard Laboratories, Bristol (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:4335.26208(98/003) / BLDSC - British ...

Knowing our visitors Market survey 94/95

East Midlands Museums Service, Nottingham (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:q96/28105 / BLDSC - British Library D...

Service quality management for the charitable service

Gilmore, A.
Carson, D.
Stephens, L.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(95/4) / BLDSC - British Li...

Library and Information Commission public library Internet survey

Ormes, S.
Dempsey, L
UK Office for Library and Information Networking (UKOLN), Bath

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:q96/26198 / BLDSC - British Library D...