A service quality model matched by a customised instrument for measurement of retail service sector performance

Managing service quality A study in the UK roadside lodge sector

Senior, M.C
Bournemouth Polytechnic, Poole (United Kingdom)
Council for National Academic Awards, London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:DX170404 / BLDSC - British Library D...

Measurement of consumer quality evaluations for a product dominated industry

Burton, J.
Easingwood, C.
Murphy, J.
Manchester Business School (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:9349.712(391) / BLDSC - British Libra...

Using customer expectations of service quality to segment industrial markets

Pitt, L.
Morris, M.
Oosthuizen, P
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9427) / BLDS...

A service quality performance evaluation model for hotel service

Li, Y

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:DX188335 / BLDSC - British Library D...

The consumer's evaluation of service quality An examination of the SERVQUAL methodology

Smith, A.M

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:D189377 / BLDSC - British Library Do...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Quality of service Measuring performance for voluntary organisations

Lawrie, A
Directory of Social Change, London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:92/20086(Quality) / BLDSC - British ...

Service quality as a measure of IT effectiveness

Rands, T.
Cumberbatch, D
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Information Management

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6321.00579(OIIM-RDP--93/2) / BLDSC -...

Performance measurement in service businesses

Fitzgerald, L.
Johnston, R.
Brignall, S.
Chartered Inst. of Management Accountants, London (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:92/06499(Performance) / BLDSC - Brit...

Quality management systems and performance measurement in a public sector organisation

Hamali, J.

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN029135 / BLDSC - British Library D...

Quality in marketing in a services context

Gilmore, A

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DX190321 / BLDSC - British Library Do...

Quality in marketing in a services context

Gilmore, A.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DX190321 / BLDSC - British Library Do...

An investigation into the nature, determinants, and dynamics of service quality expectations

Wragg, T

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:DX185620 / BLDSC - British Library D...

Excellence, market orientation, some aspects of service quality and their effect on performance in service companies Propositions and a model

Caruana, A.
Pitt, L
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-HWP--9406) / BLDSC -...

Modelling customer satisfaction in service industries

Gorst, J.K.

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN037445 / BLDSC - British Library D...

Managing service quality A study in the UK roadside lodge sector

Senior, M.C
Bournemouth Polytechnic, Poole (United Kingdom)
Council for National Academic Awards, London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:DX170404 / BLDSC - British Library D...

Measurement of consumer quality evaluations for a product dominated industry

Burton, J.
Easingwood, C.
Murphy, J.
Manchester Business School (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:9349.712(391) / BLDSC - British Libra...

Using customer expectations of service quality to segment industrial markets

Pitt, L.
Morris, M.
Oosthuizen, P
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9427) / BLDS...

A service quality performance evaluation model for hotel service

Li, Y

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:DX188335 / BLDSC - British Library D...

The consumer's evaluation of service quality An examination of the SERVQUAL methodology

Smith, A.M

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:D189377 / BLDSC - British Library Do...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Quality of service Measuring performance for voluntary organisations

Lawrie, A
Directory of Social Change, London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:92/20086(Quality) / BLDSC - British ...

Service quality as a measure of IT effectiveness

Rands, T.
Cumberbatch, D
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Information Management

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6321.00579(OIIM-RDP--93/2) / BLDSC -...

Performance measurement in service businesses

Fitzgerald, L.
Johnston, R.
Brignall, S.
Chartered Inst. of Management Accountants, London (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:92/06499(Performance) / BLDSC - Brit...

Quality management systems and performance measurement in a public sector organisation

Hamali, J.

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN029135 / BLDSC - British Library D...

Quality in marketing in a services context

Gilmore, A

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DX190321 / BLDSC - British Library Do...

Quality in marketing in a services context

Gilmore, A.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DX190321 / BLDSC - British Library Do...

An investigation into the nature, determinants, and dynamics of service quality expectations

Wragg, T

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:DX185620 / BLDSC - British Library D...

Excellence, market orientation, some aspects of service quality and their effect on performance in service companies Propositions and a model

Caruana, A.
Pitt, L
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-HWP--9406) / BLDSC -...

Modelling customer satisfaction in service industries

Gorst, J.K.

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN037445 / BLDSC - British Library D...

Managing service quality A study in the UK roadside lodge sector

Senior, M.C
Bournemouth Polytechnic, Poole (United Kingdom)
Council for National Academic Awards, London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:DX170404 / BLDSC - British Library D...

Measurement of consumer quality evaluations for a product dominated industry

Burton, J.
Easingwood, C.
Murphy, J.
Manchester Business School (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:9349.712(391) / BLDSC - British Libra...

Using customer expectations of service quality to segment industrial markets

Pitt, L.
Morris, M.
Oosthuizen, P
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9427) / BLDS...

A service quality model matched by a customised instrument for measurement of retail service sector performance

Abstract

Extracted data

A service quality model matched by a customised instrument for measurement of retail service sector performance

Abstract

Extracted data

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