Service level management Customer focused

Service delivery

Office of Government Commerce, Norwich (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/24242 / BLDSC - British Library D...

Developing a service oriented culture

Wilson, A.M
Strathclyde Univ., Glasgow (United Kingdom). Dept. of Marketing

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.998(SU-DM-WP--94/5) / BLDSC - B...

Towards 2000 Customer service definition

Benefits Agency, London (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:GPC/03935 / BLDSC - British Library ...

Customer care

Bee, F.
Bee, R
Institute of Personnel and Development, London (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:96/16407 / BLDSC - British Library Do...

Customer relationship management

Wharton Information Systems, Richmond (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:9309.5555(16/6) / BLDSC - British Lib...

How to manage service provision

Office of Government Commerce (United Kingdom)

January 2002

SIGLEAvailable from British Library Document Supply Centre-DSC:m02/32473 / BLDSC - British Library D...

Customer care in service organisations The customers' perspective

Lewis, B.R.Smith, A.M
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01937(Customer) / BLDSC - Britis...

Service level agreements A compendium

Chartered Inst. of Public Finance and Accountancy (CIPFA), London (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q91/18162(Service) / BLDSC - British...

Customer service in a competitive environment

Passmore, J.
Fergussson, S
Chartered Inst. of Housing, Coventry (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:94/19222 / BLDSC - British Library D...

Customer care in service organisations The employees' perspective

Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01938(Customer) / BLDSC - Britis...

Customer classification

Financial Services Authority (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:3423.77522(43) / BLDSC - British Libr...

Understanding and improving

Marmeren, A. van
t'Veen, R. van
Stewart, J
Central Computer and Telecommunications Agency (CCTA), Norwich

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:OP-96/CCTA / BLDSC - British Library ...

Information management

Lewin, A.
Chartered Inst. of Management Accountants, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:98/07350 / BLDSC - British Library Do...

Customer care in the service sector The suppliers' perspective

Smith, A.M.
Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01939(Customer) / BLDSC - Britis...

Establishing customer needs and perceptions

Roberts, A
Staff College, Bristol (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:5678.44238(31) / BLDSC - British Lib...

Service delivery

Office of Government Commerce, Norwich (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/24242 / BLDSC - British Library D...

Developing a service oriented culture

Wilson, A.M
Strathclyde Univ., Glasgow (United Kingdom). Dept. of Marketing

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.998(SU-DM-WP--94/5) / BLDSC - B...

Towards 2000 Customer service definition

Benefits Agency, London (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:GPC/03935 / BLDSC - British Library ...

Customer care

Bee, F.
Bee, R
Institute of Personnel and Development, London (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:96/16407 / BLDSC - British Library Do...

Customer relationship management

Wharton Information Systems, Richmond (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:9309.5555(16/6) / BLDSC - British Lib...

How to manage service provision

Office of Government Commerce (United Kingdom)

January 2002

SIGLEAvailable from British Library Document Supply Centre-DSC:m02/32473 / BLDSC - British Library D...

Customer care in service organisations The customers' perspective

Lewis, B.R.Smith, A.M
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01937(Customer) / BLDSC - Britis...

Service level agreements A compendium

Chartered Inst. of Public Finance and Accountancy (CIPFA), London (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q91/18162(Service) / BLDSC - British...

Customer service in a competitive environment

Passmore, J.
Fergussson, S
Chartered Inst. of Housing, Coventry (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:94/19222 / BLDSC - British Library D...

Customer care in service organisations The employees' perspective

Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01938(Customer) / BLDSC - Britis...

Customer classification

Financial Services Authority (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:3423.77522(43) / BLDSC - British Libr...

Understanding and improving

Marmeren, A. van
t'Veen, R. van
Stewart, J
Central Computer and Telecommunications Agency (CCTA), Norwich

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:OP-96/CCTA / BLDSC - British Library ...

Information management

Lewin, A.
Chartered Inst. of Management Accountants, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:98/07350 / BLDSC - British Library Do...

Customer care in the service sector The suppliers' perspective

Smith, A.M.
Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01939(Customer) / BLDSC - Britis...

Establishing customer needs and perceptions

Roberts, A
Staff College, Bristol (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:5678.44238(31) / BLDSC - British Lib...

Service delivery

Office of Government Commerce, Norwich (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/24242 / BLDSC - British Library D...

Developing a service oriented culture

Wilson, A.M
Strathclyde Univ., Glasgow (United Kingdom). Dept. of Marketing

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.998(SU-DM-WP--94/5) / BLDSC - B...

Towards 2000 Customer service definition

Benefits Agency, London (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:GPC/03935 / BLDSC - British Library ...

Service level management Customer focused

Abstract

Extracted data

Service level management Customer focused

Abstract

Extracted data

Topics

Related items

Topics

Related items