Assessing service quality through market research Distinguishing the role of users & residents surveys

The National Quality Survey

Sallis, E
Further Education Staff Coll., Bristol (United Kingdom)

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:5678.44238(009) / BLDSC - British Li...

An examination of the application of quality in services

Murphy, J.A.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN018243 / BLDSC - British Library D...

Using customer expectations of service quality to segment industrial markets

Pitt, L.
Morris, M.
Oosthuizen, P
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9427) / BLDS...

Using Quality of Service surveys

Chatterton, M.R.
Langmead-Jones, P.
Radcliffe, J.
Home Office, London (United Kingdom). Police Research Group

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:6543.261(23) / BLDSC - British Librar...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Going for quality Results of a survey of quality in local services

Local Government Information Unit, London (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:OP/LG-6992 / BLDSC - British Library...

Quality counts A standard consumer survey of aspects of local council services

Audit Commission, London (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre- DSC:fGPC/0197 / BLDSC - British Library ...

The consumer's evaluation of service quality An examination of the SERVQUAL methodology

Smith, A.M

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:D189377 / BLDSC - British Library Do...

Service quality as a measure of IT effectiveness

Rands, T.
Cumberbatch, D
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Information Management

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6321.00579(OIIM-RDP--93/2) / BLDSC -...

Managing service quality A study in the UK roadside lodge sector

Senior, M.C
Bournemouth Polytechnic, Poole (United Kingdom)
Council for National Academic Awards, London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:DX170404 / BLDSC - British Library D...

An investigation into the nature, determinants, and dynamics of service quality expectations

Wragg, T

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:DX185620 / BLDSC - British Library D...

Quality in marketing in a services context

Gilmore, A

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DX190321 / BLDSC - British Library Do...

Excellence, market orientation and service quality Are they related

Caruana, A.
Morris, M
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9419) / BLDS...

Reports of a quality assessment in consumer studies

Scottish Higher Education Funding Council (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:GPC/07487 / BLDSC - British Library ...

A study of service quality in UK hotels

Ekinci, Y.
Riley, M.
Surrey Univ., Guildford (United Kingdom). School of Management Studies for the Service Sector

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:9351.005(1/01) / BLDSC - British Libr...

The National Quality Survey

Sallis, E
Further Education Staff Coll., Bristol (United Kingdom)

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:5678.44238(009) / BLDSC - British Li...

An examination of the application of quality in services

Murphy, J.A.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN018243 / BLDSC - British Library D...

Using customer expectations of service quality to segment industrial markets

Pitt, L.
Morris, M.
Oosthuizen, P
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9427) / BLDS...

Using Quality of Service surveys

Chatterton, M.R.
Langmead-Jones, P.
Radcliffe, J.
Home Office, London (United Kingdom). Police Research Group

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:6543.261(23) / BLDSC - British Librar...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Going for quality Results of a survey of quality in local services

Local Government Information Unit, London (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:OP/LG-6992 / BLDSC - British Library...

Quality counts A standard consumer survey of aspects of local council services

Audit Commission, London (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre- DSC:fGPC/0197 / BLDSC - British Library ...

The consumer's evaluation of service quality An examination of the SERVQUAL methodology

Smith, A.M

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:D189377 / BLDSC - British Library Do...

Service quality as a measure of IT effectiveness

Rands, T.
Cumberbatch, D
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Information Management

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6321.00579(OIIM-RDP--93/2) / BLDSC -...

Managing service quality A study in the UK roadside lodge sector

Senior, M.C
Bournemouth Polytechnic, Poole (United Kingdom)
Council for National Academic Awards, London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:DX170404 / BLDSC - British Library D...

An investigation into the nature, determinants, and dynamics of service quality expectations

Wragg, T

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:DX185620 / BLDSC - British Library D...

Quality in marketing in a services context

Gilmore, A

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DX190321 / BLDSC - British Library Do...

Excellence, market orientation and service quality Are they related

Caruana, A.
Morris, M
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9419) / BLDS...

Reports of a quality assessment in consumer studies

Scottish Higher Education Funding Council (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:GPC/07487 / BLDSC - British Library ...

A study of service quality in UK hotels

Ekinci, Y.
Riley, M.
Surrey Univ., Guildford (United Kingdom). School of Management Studies for the Service Sector

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:9351.005(1/01) / BLDSC - British Libr...

The National Quality Survey

Sallis, E
Further Education Staff Coll., Bristol (United Kingdom)

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:5678.44238(009) / BLDSC - British Li...

An examination of the application of quality in services

Murphy, J.A.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN018243 / BLDSC - British Library D...

Using customer expectations of service quality to segment industrial markets

Pitt, L.
Morris, M.
Oosthuizen, P
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9427) / BLDS...

Assessing service quality through market research Distinguishing the role of users & residents surveys

Abstract

Extracted data

Assessing service quality through market research Distinguishing the role of users & residents surveys

Abstract

Extracted data

Related items

Related items

Assessing service quality through market research Distinguishing the role of users &amp; residents surveys

Abstract

Extracted data

Assessing service quality through market research Distinguishing the role of users &amp; residents surveys

Abstract

Extracted data

Related items

Related items

Assessing service quality through market research Distinguishing the role of users & residents surveys

Assessing service quality through market research Distinguishing the role of users & residents surveys