Exploring customer satisfaction Customer satisfaction with Benefits Agency local offices

Customer care

Bee, F.
Bee, R
Institute of Personnel and Development, London (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:96/16407 / BLDSC - British Library Do...

The Benefits Agency national customer survey 1991

Russell, N.
Whitworth, S
Department of Social Security, London (United Kingdom)

January 1992

Report of findingsAvailable from British Library Document Supply Centre- DSC:7761.4773(DSS-RR--10) /...

The Benefits Agency national customer survey 1992

Smith, N. (comp.)
Benefits Agency, London (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:MFE 1169(CH--93.3724)(microfiche) / ...

Consumer satisfaction with services

Wirtz, J

January 1991

SIGLEAvailable from British Library Document Supply Centre-DSC:DX189582 / BLDSC - British Library Do...

Modelling customer satisfaction in service industries

Gorst, J.K.

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN037445 / BLDSC - British Library D...

Client satisfaction Systems operation and support unit

Emm, S
Cleveland County Council, Middlesbrough (United Kingdom). Research and Intelligence Unit

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:3278.6523(CCC-RIU-CR--837) / BLDSC -...

Patient expectations and satisfaction

Ahmed, L.B.
Staniszewska, S.
Ahmad, F.
National Institute for Nursing, Oxford (United Kingdom). Centre for Practice Development and Research

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:7563.620(11) / BLDSC - British Librar...

Using SERVQUAL to assess customer satisfaction with local authority services

Wisniewski, M.
Strathclyde Univ., Glasgow (United Kingdom). Dept. of Management Science

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:9350.2148(2001/09) / BLDSC - British ...

Deriving composite measures of satisfaction Secondary analysis of the Benefits Agency National Customer Survey

Purdon, S.
Department of Social Security, London (United Kingdom). Social Research Branch

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:4372.251(27) / BLDSC - British Librar...

Job satisfaction

Advisory, Conciliation and Arbitration Service, London (United Kingdom). Work Research Unit

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:4496.36725(ACAS-WRU-ISB--38(rev.)) /...

Employer satisfaction Summary

Harvey, L.
Green, D
Quality in Higher Education Project (QHE), Birmingham (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:q96/04223 / BLDSC - British Library ...

Customer care in service organisations The customers' perspective

Lewis, B.R.Smith, A.M
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01937(Customer) / BLDSC - Britis...

Customer care in service organisations The employees' perspective

Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01938(Customer) / BLDSC - Britis...

Customer satisfaction questionnaires Before you start

Benjamin, B
NHS Breast Screening Programme (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:6109.576(NHS-BSP-Pub--23) / BLDSC - ...

Establishing customer needs and perceptions

Roberts, A
Staff College, Bristol (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:5678.44238(31) / BLDSC - British Lib...

Customer care

Bee, F.
Bee, R
Institute of Personnel and Development, London (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:96/16407 / BLDSC - British Library Do...

The Benefits Agency national customer survey 1991

Russell, N.
Whitworth, S
Department of Social Security, London (United Kingdom)

January 1992

Report of findingsAvailable from British Library Document Supply Centre- DSC:7761.4773(DSS-RR--10) /...

The Benefits Agency national customer survey 1992

Smith, N. (comp.)
Benefits Agency, London (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:MFE 1169(CH--93.3724)(microfiche) / ...

Consumer satisfaction with services

Wirtz, J

January 1991

SIGLEAvailable from British Library Document Supply Centre-DSC:DX189582 / BLDSC - British Library Do...

Modelling customer satisfaction in service industries

Gorst, J.K.

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN037445 / BLDSC - British Library D...

Client satisfaction Systems operation and support unit

Emm, S
Cleveland County Council, Middlesbrough (United Kingdom). Research and Intelligence Unit

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:3278.6523(CCC-RIU-CR--837) / BLDSC -...

Patient expectations and satisfaction

Ahmed, L.B.
Staniszewska, S.
Ahmad, F.
National Institute for Nursing, Oxford (United Kingdom). Centre for Practice Development and Research

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:7563.620(11) / BLDSC - British Librar...

Using SERVQUAL to assess customer satisfaction with local authority services

Wisniewski, M.
Strathclyde Univ., Glasgow (United Kingdom). Dept. of Management Science

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:9350.2148(2001/09) / BLDSC - British ...

Deriving composite measures of satisfaction Secondary analysis of the Benefits Agency National Customer Survey

Purdon, S.
Department of Social Security, London (United Kingdom). Social Research Branch

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:4372.251(27) / BLDSC - British Librar...

Job satisfaction

Advisory, Conciliation and Arbitration Service, London (United Kingdom). Work Research Unit

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:4496.36725(ACAS-WRU-ISB--38(rev.)) /...

Employer satisfaction Summary

Harvey, L.
Green, D
Quality in Higher Education Project (QHE), Birmingham (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:q96/04223 / BLDSC - British Library ...

Customer care in service organisations The customers' perspective

Lewis, B.R.Smith, A.M
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01937(Customer) / BLDSC - Britis...

Customer care in service organisations The employees' perspective

Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01938(Customer) / BLDSC - Britis...

Customer satisfaction questionnaires Before you start

Benjamin, B
NHS Breast Screening Programme (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:6109.576(NHS-BSP-Pub--23) / BLDSC - ...

Establishing customer needs and perceptions

Roberts, A
Staff College, Bristol (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:5678.44238(31) / BLDSC - British Lib...

Customer care

Bee, F.
Bee, R
Institute of Personnel and Development, London (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:96/16407 / BLDSC - British Library Do...

The Benefits Agency national customer survey 1991

Russell, N.
Whitworth, S
Department of Social Security, London (United Kingdom)

January 1992

Report of findingsAvailable from British Library Document Supply Centre- DSC:7761.4773(DSS-RR--10) /...

The Benefits Agency national customer survey 1992

Smith, N. (comp.)
Benefits Agency, London (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:MFE 1169(CH--93.3724)(microfiche) / ...

Exploring customer satisfaction Customer satisfaction with Benefits Agency local offices

Abstract

Extracted data

Exploring customer satisfaction Customer satisfaction with Benefits Agency local offices

Abstract

Extracted data

Related items

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