Service operations The question of productivity and quality management

Process research in operations management

Boulter, L.
Bendell, T.
Rolls-Royce plc (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:8019.322(92777) / BLDSC - British Lib...

Public services productivity Meeting the challenge

HM Treasury, London (United Kingdom). Public Services Productivity Panel

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:m00/42079 / BLDSC - British Library D...

Some important aspects of a quality service

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/19730 / BLDSC - British Library ...

Productivity management and service operations A generic approach

Shafti, F.
van der Meer, R.
Williams, T.
Strathclyde Univ., Glasgow (United Kingdom). Dept. of Management Science

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:9350.2148(2000/6) / BLDSC - British L...

Resource productivity management in the services sector

Armistead, C
Cranfield School of Management (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--20/91) / BLDSC - B...

Managing quality in manufacturing and service industries

Advisory, Conciliation and Arbitration Service, London (United Kingdom). Work Research Unit

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:4496.36725(WRU-ISB--54) / BLDSC - Br...

Some issues in productivity and the small firm

Mole, Kevin
Warwick Business School. Small Business Centre (United Kingdom)

January 2002

Includes bibliographical referencesAvailable from British Library Document Supply Centre- DSC:9350. ...

Resource productivity Making more with less

Great Britain. Cabinet Office. Performance and Innovation Unit (United Kingdom)

January 2001

Includes bibliographical referencesAvailable from British Library Document Supply Centre- DSC:m03/22...

Product and service development And quality function deployment

Gray, Roderic
Judge, Andrew
Ashcroft International Business School (United Kingdom)

January 2002

Includes bibliographical references. Title from coverSIGLEAvailable from British Library Document Su...

Quality management and production

George, D.A
Edinburgh Univ. (United Kingdom). Dept. of Economics

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:3597.972(EU-ED-DPS--7/1994) / BLDSC ...

The changing face of service quality management

Ballantyne, D.
Christopher, M.
Payne, A.
Cranfield School of Management (United Kingdom)

January 1992

Available from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--33/92) / BLDSC - Britis...

Insights into service industries The productivity management view

Shafti, F.
Van der Meer, R.
Williams, T.
Strathclyde Univ., Glasgow (United Kingdom). Dept. of Management Science

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:9350.2148(2001/06) / BLDSC - British ...

Total quality management A selected bibliography

Beasley, P
BKT Information Services, Nottingham (United Kingdom)
Nottingham Consultants Ltd. (United Kingdom)

January 1990

Prepared for The Institution of Production EngineersSIGLEAvailable from British Library Document Sup...

Capacity management in services and the influence on quality and productivity performance

Armistead, C.G.
Clark, G
Cranfield School of Management (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--56/91) / BLDSC - B...

Quality management systems and performance measurement in a public sector organisation

Hamali, J.

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN029135 / BLDSC - British Library D...

Process research in operations management

Boulter, L.
Bendell, T.
Rolls-Royce plc (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:8019.322(92777) / BLDSC - British Lib...

Public services productivity Meeting the challenge

HM Treasury, London (United Kingdom). Public Services Productivity Panel

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:m00/42079 / BLDSC - British Library D...

Some important aspects of a quality service

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/19730 / BLDSC - British Library ...

Productivity management and service operations A generic approach

Shafti, F.
van der Meer, R.
Williams, T.
Strathclyde Univ., Glasgow (United Kingdom). Dept. of Management Science

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:9350.2148(2000/6) / BLDSC - British L...

Resource productivity management in the services sector

Armistead, C
Cranfield School of Management (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--20/91) / BLDSC - B...

Managing quality in manufacturing and service industries

Advisory, Conciliation and Arbitration Service, London (United Kingdom). Work Research Unit

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:4496.36725(WRU-ISB--54) / BLDSC - Br...

Some issues in productivity and the small firm

Mole, Kevin
Warwick Business School. Small Business Centre (United Kingdom)

January 2002

Includes bibliographical referencesAvailable from British Library Document Supply Centre- DSC:9350. ...

Resource productivity Making more with less

Great Britain. Cabinet Office. Performance and Innovation Unit (United Kingdom)

January 2001

Includes bibliographical referencesAvailable from British Library Document Supply Centre- DSC:m03/22...

Product and service development And quality function deployment

Gray, Roderic
Judge, Andrew
Ashcroft International Business School (United Kingdom)

January 2002

Includes bibliographical references. Title from coverSIGLEAvailable from British Library Document Su...

Quality management and production

George, D.A
Edinburgh Univ. (United Kingdom). Dept. of Economics

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:3597.972(EU-ED-DPS--7/1994) / BLDSC ...

The changing face of service quality management

Ballantyne, D.
Christopher, M.
Payne, A.
Cranfield School of Management (United Kingdom)

January 1992

Available from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--33/92) / BLDSC - Britis...

Insights into service industries The productivity management view

Shafti, F.
Van der Meer, R.
Williams, T.
Strathclyde Univ., Glasgow (United Kingdom). Dept. of Management Science

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:9350.2148(2001/06) / BLDSC - British ...

Total quality management A selected bibliography

Beasley, P
BKT Information Services, Nottingham (United Kingdom)
Nottingham Consultants Ltd. (United Kingdom)

January 1990

Prepared for The Institution of Production EngineersSIGLEAvailable from British Library Document Sup...

Capacity management in services and the influence on quality and productivity performance

Armistead, C.G.
Clark, G
Cranfield School of Management (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--56/91) / BLDSC - B...

Quality management systems and performance measurement in a public sector organisation

Hamali, J.

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN029135 / BLDSC - British Library D...

Process research in operations management

Boulter, L.
Bendell, T.
Rolls-Royce plc (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:8019.322(92777) / BLDSC - British Lib...

Public services productivity Meeting the challenge

HM Treasury, London (United Kingdom). Public Services Productivity Panel

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:m00/42079 / BLDSC - British Library D...

Some important aspects of a quality service

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/19730 / BLDSC - British Library ...

Service operations The question of productivity and quality management

Abstract

Extracted data

Service operations The question of productivity and quality management

Abstract

Extracted data

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