Calling local government Using call centres to improve service delivery

Call centre strategies for financial services

Pearson Professional Ltd., London (United Kingdom)
Incisive Research (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:Vq97/21502 / BLDSC - British Library ...

Developments in local government

Stewart, J.
Clarke, M
Birmingham Univ. (United Kingdom). Inst. of Local Government Studies

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:q96/22405 / BLDSC - British Library D...

It's your call TUC call centre workers campaign

Trades Union Congress, London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/15012 / BLDSC - British Library D...

Making contact Developing successful call centres in local government

Foundation for Information Technology in Local Government (FITLOG), Barnet (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:m00/42159 / BLDSC - British Library D...

Modern local government In touch with the people

NHS Confederation, Birmingham (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:2283.95776(18) / BLDSC - British Libr...

Local government

Liberal Democrats, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:3423.77646(33) / BLDSC - British Libr...

Telephone services

Department of Health, London (United Kingdom)
Welsh Office, Cardiff (United Kingdom)

January 1989

7.50Available from British Library Document Supply Centre- DSC:3559.9236(DH-DBS--48) / BLDSC - Briti...

999 call handling

Office of Telecommunications (Oftel), London (United Kingdom)

January 1993

Available from British Library Document Supply Centre-DSC:GPE/2443 / BLDSC - British Library Documen...

Call centres and the application of call centre techniques in Humberside

Bouch, A.
Humberside Training and Enterprise Council, Hull (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:7762.3265(99/2) / BLDSC - British Lib...

Modernising local government Improving local services through best value

Department of the Environment, Transport and the Regions, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/2942 / BLDSC - British Library Do...

Local authorities More than service providers

Carroll, D.
Institute of Public Administration, Dublin (Ireland)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:m00/40777 / BLDSC - British Library D...

Dealing with the customer by phone

London Borough of Bromley (United Kingdom). Special Projects Group

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:OP/LG-5994 / BLDSC - British Library...

Modernising local government

UNISON, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:99/19826 / BLDSC - British Library Do...

Local government and participation

Ashley, Holly (Ed.)
International Institute for Environment and Development (United Kingdom)

January 2002

SIGLEAvailable from British Library Document Supply Centre- DSC:6506. 505(no 44) / BLDSC - British L...

Improving town centres

Scottish Executive, Edinburgh (United Kingdom). Development Dept.

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:6508.9651(59) / BLDSC - British Libra...

Call centre strategies for financial services

Pearson Professional Ltd., London (United Kingdom)
Incisive Research (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:Vq97/21502 / BLDSC - British Library ...

Developments in local government

Stewart, J.
Clarke, M
Birmingham Univ. (United Kingdom). Inst. of Local Government Studies

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:q96/22405 / BLDSC - British Library D...

It's your call TUC call centre workers campaign

Trades Union Congress, London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/15012 / BLDSC - British Library D...

Making contact Developing successful call centres in local government

Foundation for Information Technology in Local Government (FITLOG), Barnet (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:m00/42159 / BLDSC - British Library D...

Modern local government In touch with the people

NHS Confederation, Birmingham (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:2283.95776(18) / BLDSC - British Libr...

Local government

Liberal Democrats, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:3423.77646(33) / BLDSC - British Libr...

Telephone services

Department of Health, London (United Kingdom)
Welsh Office, Cardiff (United Kingdom)

January 1989

7.50Available from British Library Document Supply Centre- DSC:3559.9236(DH-DBS--48) / BLDSC - Briti...

999 call handling

Office of Telecommunications (Oftel), London (United Kingdom)

January 1993

Available from British Library Document Supply Centre-DSC:GPE/2443 / BLDSC - British Library Documen...

Call centres and the application of call centre techniques in Humberside

Bouch, A.
Humberside Training and Enterprise Council, Hull (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:7762.3265(99/2) / BLDSC - British Lib...

Modernising local government Improving local services through best value

Department of the Environment, Transport and the Regions, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/2942 / BLDSC - British Library Do...

Local authorities More than service providers

Carroll, D.
Institute of Public Administration, Dublin (Ireland)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:m00/40777 / BLDSC - British Library D...

Dealing with the customer by phone

London Borough of Bromley (United Kingdom). Special Projects Group

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:OP/LG-5994 / BLDSC - British Library...

Modernising local government

UNISON, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:99/19826 / BLDSC - British Library Do...

Local government and participation

Ashley, Holly (Ed.)
International Institute for Environment and Development (United Kingdom)

January 2002

SIGLEAvailable from British Library Document Supply Centre- DSC:6506. 505(no 44) / BLDSC - British L...

Improving town centres

Scottish Executive, Edinburgh (United Kingdom). Development Dept.

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:6508.9651(59) / BLDSC - British Libra...

Call centre strategies for financial services

Pearson Professional Ltd., London (United Kingdom)
Incisive Research (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:Vq97/21502 / BLDSC - British Library ...

Developments in local government

Stewart, J.
Clarke, M
Birmingham Univ. (United Kingdom). Inst. of Local Government Studies

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:q96/22405 / BLDSC - British Library D...

It's your call TUC call centre workers campaign

Trades Union Congress, London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/15012 / BLDSC - British Library D...

Calling local government Using call centres to improve service delivery

Abstract

Extracted data

Calling local government Using call centres to improve service delivery

Abstract

Extracted data

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