Customer care in service organisations The customers' perspective

The cost of customer care A value analysis of service delivery approaches

Martin-Hirsch, J.
Wright, G.
Bradford Univ. (United Kingdom). Management Centre

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:9350.9363(9810) / BLDSC - British Lib...

Customer relationship management

Wharton Information Systems, Richmond (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:9309.5555(16/6) / BLDSC - British Lib...

Treating customers fairly after the point of sale

Financial Services Authority (FSA), London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/35621 / BLDSC - British Library D...

Customer care in service organisations The employees' perspective

Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01938(Customer) / BLDSC - Britis...

Customer care in the service sector The suppliers' perspective

Smith, A.M.
Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01939(Customer) / BLDSC - Britis...

Customer care

Lund, K.
Patterson, H
Association of Assistant Librarians, London (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:Q025.5 / BLDSC - British Library Doc...

Customer care A guide to our services and standards

Environment Agency, London (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/1891 / BLDSC - British Library Do...

Customer service in a competitive environment

Passmore, J.
Fergussson, S
Chartered Inst. of Housing, Coventry (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:94/19222 / BLDSC - British Library D...

Modelling customer satisfaction in service industries

Gorst, J.K.

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN037445 / BLDSC - British Library D...

Establishing customer needs and perceptions

Roberts, A
Staff College, Bristol (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:5678.44238(31) / BLDSC - British Lib...

Service level management Customer focused

Niessen, J.
Oldenburg, P.
Central Computer and Telecommunications Agency (CCTA), Norwich (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:OP-97/CCTA / BLDSC - British Library ...

Consumer satisfaction with services

Wirtz, J

January 1991

SIGLEAvailable from British Library Document Supply Centre-DSC:DX189582 / BLDSC - British Library Do...

Customers' emotional responses to service environments

Greenley, G.E.
Foxall, G.R.
Aston Business School Research Institute, Birmingham (United Kingdom)

January 1997

Available from British Library Document Supply Centre-DSC:7755.0403(9717) / BLDSC - British Library ...

Report on customer services

Office of Electricity Regulation (Offer), Birmingham (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:7641.3(1994/95) / BLDSC - British Li...

Relationship marketing The customer's perspective

Harker, Michael John

January 2002

SIGLEAvailable from British Library Document Supply Centre- DSC:DXN058141 / BLDSC - British Library ...

The cost of customer care A value analysis of service delivery approaches

Martin-Hirsch, J.
Wright, G.
Bradford Univ. (United Kingdom). Management Centre

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:9350.9363(9810) / BLDSC - British Lib...

Customer relationship management

Wharton Information Systems, Richmond (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:9309.5555(16/6) / BLDSC - British Lib...

Treating customers fairly after the point of sale

Financial Services Authority (FSA), London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/35621 / BLDSC - British Library D...

Customer care in service organisations The employees' perspective

Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01938(Customer) / BLDSC - Britis...

Customer care in the service sector The suppliers' perspective

Smith, A.M.
Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01939(Customer) / BLDSC - Britis...

Customer care

Lund, K.
Patterson, H
Association of Assistant Librarians, London (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:Q025.5 / BLDSC - British Library Doc...

Customer care A guide to our services and standards

Environment Agency, London (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/1891 / BLDSC - British Library Do...

Customer service in a competitive environment

Passmore, J.
Fergussson, S
Chartered Inst. of Housing, Coventry (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:94/19222 / BLDSC - British Library D...

Modelling customer satisfaction in service industries

Gorst, J.K.

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN037445 / BLDSC - British Library D...

Establishing customer needs and perceptions

Roberts, A
Staff College, Bristol (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:5678.44238(31) / BLDSC - British Lib...

Service level management Customer focused

Niessen, J.
Oldenburg, P.
Central Computer and Telecommunications Agency (CCTA), Norwich (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:OP-97/CCTA / BLDSC - British Library ...

Consumer satisfaction with services

Wirtz, J

January 1991

SIGLEAvailable from British Library Document Supply Centre-DSC:DX189582 / BLDSC - British Library Do...

Customers' emotional responses to service environments

Greenley, G.E.
Foxall, G.R.
Aston Business School Research Institute, Birmingham (United Kingdom)

January 1997

Available from British Library Document Supply Centre-DSC:7755.0403(9717) / BLDSC - British Library ...

Report on customer services

Office of Electricity Regulation (Offer), Birmingham (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:7641.3(1994/95) / BLDSC - British Li...

Relationship marketing The customer's perspective

Harker, Michael John

January 2002

SIGLEAvailable from British Library Document Supply Centre- DSC:DXN058141 / BLDSC - British Library ...

The cost of customer care A value analysis of service delivery approaches

Martin-Hirsch, J.
Wright, G.
Bradford Univ. (United Kingdom). Management Centre

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:9350.9363(9810) / BLDSC - British Lib...

Customer relationship management

Wharton Information Systems, Richmond (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:9309.5555(16/6) / BLDSC - British Lib...

Treating customers fairly after the point of sale

Financial Services Authority (FSA), London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/35621 / BLDSC - British Library D...

Customer care in service organisations The customers' perspective

Abstract

Extracted data

Customer care in service organisations The customers' perspective

Abstract

Extracted data

Related items

Related items