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Delivering services to the customer Using IT for strategic advantage

KPMG Peat Marwick Management Consultants, London (United Kingdom)
Foundation for Information Technology in Local Government (FITLOG), Barnet (United Kingdom)

Publication date

January 1990

Abstract

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/16164 / BLDSC - British Library Document Supply CentreGBUnited Kingdo

Extracted data

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SIGLEAvailable from British Library Document Supply Centre- DSC:q95/26157 / BLDSC - British Library ...

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SIGLEAvailable from British Library Document Supply Centre- DSC:q95/26157 / BLDSC - British Library ...

Customer service in a competitive environment

Passmore, J.
Fergussson, S
Chartered Inst. of Housing, Coventry (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:94/19222 / BLDSC - British Library D...

Strategic outsourcing

National Computing Centre Ltd., Manchester (United Kingdom)

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SIGLEAvailable from British Library Document Supply Centre-DSC:2283.95775(55) / BLDSC - British Libr...

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January 1996

SIGLEAvailable from British Library Document Supply Centre- DSC:5188.35(64) / BLDSC - British Librar...

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SIGLEAvailable from British Library Document Supply Centre- DSC:q95/02011 / BLDSC - British Library ...

Achieving business excellence, quality and performance improvement

Chapman, C.
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January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:f99/2106 / BLDSC - British Library Do...

The marketing of public library services for a profit

Jones-Evans, A.

January 1995

Available from British Library Document Supply Centre-DSC:DX194061 / BLDSC - British Library Documen...

A strategy for quality

Centre for Public Services, Sheffield (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:6969.27(4) / BLDSC - British Library...

Services for business

Department of Trade and Industry, London (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:GPC/07643 / BLDSC - British Library ...

Strategic partnering for local service delivery A practical guide

Filkin, G.
Allen, E.
Williams, J.
New Local Government Network, London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/31353 / BLDSC - British Library D...

Harnessing outsourcing for business advantage

Law, I.
Financial Times, London (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:f99/3153 / BLDSC - British Library Do...

Strategic R&D and innovation

Beath, J.
Katsoulacos, Y.
Ulph, D
Bristol Univ. (United Kingdom). Dept. of Economics

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:3597.76(BU-DE-DP--91/290) / BLDSC - ...

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January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:OP-Cm/2563 / BLDSC - British Library...

Information management and technology strategy

Sunderland Health Commission (United Kingdom)

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SIGLEAvailable from British Library Document Supply Centre- DSC:OP-LG/7636 / BLDSC - British Library...

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Office of Government Commerce, Norwich (United Kingdom)

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SIGLEAvailable from British Library Document Supply Centre-DSC:m01/24242 / BLDSC - British Library D...