Service quality The role of capacity management

Capacity management

Johnson, B
Central Computer and Telecommunications Agency (CCTA), Norwich (United Kingdom)

January 1991

35.00; IT Infrastructure LibrarySIGLEAvailable from British Library Document Supply Centre- DSC:OP/9...

Quality and service A key focus for performance in the public sector

Clark, F
Henley Management Coll., (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--11/92) / BLD...

Quality of service in the regulated industries

Bowdery, J
Chartered Inst. of Public Finance and Accountancy (CIPFA), London (United Kingdom). Centre for the Study of Regulated Industries (CRI)

January 1994

SIGLEAvailable from British Library Document Supply Centre-DSC:7761.153(CIPFA-CRI-RR--2) / BLDSC - B...

Capacity management in services and the influence on quality and productivity performance

Armistead, C.G.
Clark, G
Cranfield School of Management (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--56/91) / BLDSC - B...

Barriers to service quality The capacity, quality, productivity balance

Clark, G.R.
Armistead, C.G
Cranfield School of Management (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--64/91) / BLDSC - B...

The 'coping' capacity management strategy in services and the influence on quality performance

Armistead, C.G.
Clark, G
Cranfield School of Management (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--9/93) / BLDSC - Br...

The changing face of service quality management

Ballantyne, D.
Christopher, M.
Payne, A.
Cranfield School of Management (United Kingdom)

January 1992

Available from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--33/92) / BLDSC - Britis...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Performance management through capability

Guile, D.
Fonda, N.
Institute of Personnel and Development, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:4584.3125(25) / BLDSC - British Libra...

The quality of service in housing management

Walsh, K.
Spencer, K
Birmingham Univ. (United Kingdom). Inst. of Local Government Studies

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:90/24848(Quality) / BLDSC - British ...

Service quality enhancement The role of employees' service behaviour

Farrell, A.
Souchon, A.
Durden, G.
Aston Business School Research Inst., Birmingham (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:7755.0403(RP0109) / BLDSC - British L...

Service quality as a measure of IT effectiveness

Rands, T.
Cumberbatch, D
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Information Management

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6321.00579(OIIM-RDP--93/2) / BLDSC -...

Managing quality in manufacturing and service industries

Advisory, Conciliation and Arbitration Service, London (United Kingdom). Work Research Unit

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:4496.36725(WRU-ISB--54) / BLDSC - Br...

Service quality management for the charitable service

Gilmore, A.
Carson, D.
Stephens, L.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(95/4) / BLDSC - British Li...

The role of quality in the management of projects

Flett, Peter

January 2001

SIGLEAvailable from British Library Document Supply Centre- DSC:DXN056819 / BLDSC - British Library ...

Capacity management

Johnson, B
Central Computer and Telecommunications Agency (CCTA), Norwich (United Kingdom)

January 1991

35.00; IT Infrastructure LibrarySIGLEAvailable from British Library Document Supply Centre- DSC:OP/9...

Quality and service A key focus for performance in the public sector

Clark, F
Henley Management Coll., (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--11/92) / BLD...

Quality of service in the regulated industries

Bowdery, J
Chartered Inst. of Public Finance and Accountancy (CIPFA), London (United Kingdom). Centre for the Study of Regulated Industries (CRI)

January 1994

SIGLEAvailable from British Library Document Supply Centre-DSC:7761.153(CIPFA-CRI-RR--2) / BLDSC - B...

Capacity management in services and the influence on quality and productivity performance

Armistead, C.G.
Clark, G
Cranfield School of Management (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--56/91) / BLDSC - B...

Barriers to service quality The capacity, quality, productivity balance

Clark, G.R.
Armistead, C.G
Cranfield School of Management (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--64/91) / BLDSC - B...

The 'coping' capacity management strategy in services and the influence on quality performance

Armistead, C.G.
Clark, G
Cranfield School of Management (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--9/93) / BLDSC - Br...

The changing face of service quality management

Ballantyne, D.
Christopher, M.
Payne, A.
Cranfield School of Management (United Kingdom)

January 1992

Available from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--33/92) / BLDSC - Britis...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Performance management through capability

Guile, D.
Fonda, N.
Institute of Personnel and Development, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:4584.3125(25) / BLDSC - British Libra...

The quality of service in housing management

Walsh, K.
Spencer, K
Birmingham Univ. (United Kingdom). Inst. of Local Government Studies

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:90/24848(Quality) / BLDSC - British ...

Service quality enhancement The role of employees' service behaviour

Farrell, A.
Souchon, A.
Durden, G.
Aston Business School Research Inst., Birmingham (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:7755.0403(RP0109) / BLDSC - British L...

Service quality as a measure of IT effectiveness

Rands, T.
Cumberbatch, D
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Information Management

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6321.00579(OIIM-RDP--93/2) / BLDSC -...

Managing quality in manufacturing and service industries

Advisory, Conciliation and Arbitration Service, London (United Kingdom). Work Research Unit

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:4496.36725(WRU-ISB--54) / BLDSC - Br...

Service quality management for the charitable service

Gilmore, A.
Carson, D.
Stephens, L.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(95/4) / BLDSC - British Li...

The role of quality in the management of projects

Flett, Peter

January 2001

SIGLEAvailable from British Library Document Supply Centre- DSC:DXN056819 / BLDSC - British Library ...

Capacity management

Johnson, B
Central Computer and Telecommunications Agency (CCTA), Norwich (United Kingdom)

January 1991

35.00; IT Infrastructure LibrarySIGLEAvailable from British Library Document Supply Centre- DSC:OP/9...

Quality and service A key focus for performance in the public sector

Clark, F
Henley Management Coll., (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--11/92) / BLD...

Quality of service in the regulated industries

Bowdery, J
Chartered Inst. of Public Finance and Accountancy (CIPFA), London (United Kingdom). Centre for the Study of Regulated Industries (CRI)

January 1994

SIGLEAvailable from British Library Document Supply Centre-DSC:7761.153(CIPFA-CRI-RR--2) / BLDSC - B...

Service quality The role of capacity management

Abstract

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Service quality The role of capacity management

Abstract

Extracted data

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