The changing face of service quality management

Quality management and production

George, D.A
Edinburgh Univ. (United Kingdom). Dept. of Economics

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:3597.972(EU-ED-DPS--7/1994) / BLDSC ...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Total quality management in the United Kingdom

Witcher, B.
Wilkinson, A
Durham Univ. (United Kingdom). Business School

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:3630.934815(DUBS-OP--9072) / BLDSC -...

Service quality management for the charitable service

Gilmore, A.
Carson, D.
Stephens, L.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(95/4) / BLDSC - British Li...

Total quality management and organisational change

Hayes, T
Dublin City Univ. (Ireland). Business School

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:7752.002(DCU-BS-RP--15) / BLDSC - Bri...

Changing quality

Filippini, L
Queen Mary and Westfield Coll., London (United Kingdom). Dept. Economics

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:6392.9259(QMWC-DE-P--330) / BLDSC - ...

Total quality management

Chemical Industries Association Ltd. (CIA), London (United Kingdom)

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:90/06245(Total) / BLDSC - British Li...

Coming to grips with service intangibles using quality management techniques

Ballantyne, D
Cranfield School of Management (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--19/91) / BLDSC - B...

Managing quality in manufacturing and service industries

Advisory, Conciliation and Arbitration Service, London (United Kingdom). Work Research Unit

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:4496.36725(WRU-ISB--54) / BLDSC - Br...

Surveying quality management

Barrett, P
Royal Inst. of Chartered Surveyors, London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:6392.205(RICS-P--4) / BLDSC - Britis...

The valuation of changes in quality in the public services

Cave, M.
Buxton, M.
Burmingham, D.
HM Treasury, London (United Kingdom)

January 1993

Available from British Library Document Supply Centre- DSC:OP-94/TR / BLDSC - British Library Docume...

Introducing Total Quality Management A change in management ideology

Ridgeway, G.M.
In collaboration with Ilford Ltd. (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN012728 / BLDSC - British Library D...

Achieving Best Value through quality management

Lewis, M.
Warwick Univ., Coventry (United Kingdom). Local Government Centre
Department of the Environment, Transport and the Regions, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:9261.959(9) / BLDSC - British Library...

Quality People management matters

Institute of Personnel Management, London (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/18419 / BLDSC - British Library ...

Marketing and quality in public services

Milliken, J.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(98/6) / BLDSC - British Li...

Quality management and production

George, D.A
Edinburgh Univ. (United Kingdom). Dept. of Economics

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:3597.972(EU-ED-DPS--7/1994) / BLDSC ...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Total quality management in the United Kingdom

Witcher, B.
Wilkinson, A
Durham Univ. (United Kingdom). Business School

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:3630.934815(DUBS-OP--9072) / BLDSC -...

Service quality management for the charitable service

Gilmore, A.
Carson, D.
Stephens, L.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(95/4) / BLDSC - British Li...

Total quality management and organisational change

Hayes, T
Dublin City Univ. (Ireland). Business School

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:7752.002(DCU-BS-RP--15) / BLDSC - Bri...

Changing quality

Filippini, L
Queen Mary and Westfield Coll., London (United Kingdom). Dept. Economics

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:6392.9259(QMWC-DE-P--330) / BLDSC - ...

Total quality management

Chemical Industries Association Ltd. (CIA), London (United Kingdom)

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:90/06245(Total) / BLDSC - British Li...

Coming to grips with service intangibles using quality management techniques

Ballantyne, D
Cranfield School of Management (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--19/91) / BLDSC - B...

Managing quality in manufacturing and service industries

Advisory, Conciliation and Arbitration Service, London (United Kingdom). Work Research Unit

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:4496.36725(WRU-ISB--54) / BLDSC - Br...

Surveying quality management

Barrett, P
Royal Inst. of Chartered Surveyors, London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:6392.205(RICS-P--4) / BLDSC - Britis...

The valuation of changes in quality in the public services

Cave, M.
Buxton, M.
Burmingham, D.
HM Treasury, London (United Kingdom)

January 1993

Available from British Library Document Supply Centre- DSC:OP-94/TR / BLDSC - British Library Docume...

Introducing Total Quality Management A change in management ideology

Ridgeway, G.M.
In collaboration with Ilford Ltd. (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN012728 / BLDSC - British Library D...

Achieving Best Value through quality management

Lewis, M.
Warwick Univ., Coventry (United Kingdom). Local Government Centre
Department of the Environment, Transport and the Regions, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:9261.959(9) / BLDSC - British Library...

Quality People management matters

Institute of Personnel Management, London (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/18419 / BLDSC - British Library ...

Marketing and quality in public services

Milliken, J.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(98/6) / BLDSC - British Li...

Quality management and production

George, D.A
Edinburgh Univ. (United Kingdom). Dept. of Economics

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:3597.972(EU-ED-DPS--7/1994) / BLDSC ...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Total quality management in the United Kingdom

Witcher, B.
Wilkinson, A
Durham Univ. (United Kingdom). Business School

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:3630.934815(DUBS-OP--9072) / BLDSC -...

The changing face of service quality management

Abstract

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The changing face of service quality management

Abstract

Extracted data

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