Ask
Search
My library
ORKG

ORKG Ask

Our mission is to organize scholarly knowledge and make it accessible to humans and machines.

About

About ORKG Ask
Report issue
Statistics
Contact

Legal

Terms of use
Data protection (sheet)
Imprint
Accessibility
License

Technical

We
open source
System status
Changelog
Frontend: v1.41.0
Backend: v1.13.4

We use cookies to provide a better user experience.

Data Protection

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

Publication date

January 1991

Abstract

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library Document Supply CentreGBUnited Kingdo

Extracted data

Related items

Internal service quality and its impact on external service quality

Brooks, R.F

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:DX186566 / BLDSC - British Library D...

Quality of service in the regulated industries

Bowdery, J
Chartered Inst. of Public Finance and Accountancy (CIPFA), London (United Kingdom). Centre for the Study of Regulated Industries (CRI)

January 1994

SIGLEAvailable from British Library Document Supply Centre-DSC:7761.153(CIPFA-CRI-RR--2) / BLDSC - B...

Evaluating the quality of products and their applications in design and technology

Department for Education and Employment, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/3251 / BLDSC - British Library Do...

An examination of the application of quality in services

Murphy, J.A.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN018243 / BLDSC - British Library D...

Service quality as a measure of IT effectiveness

Rands, T.
Cumberbatch, D
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Information Management

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6321.00579(OIIM-RDP--93/2) / BLDSC -...

The consumer's evaluation of service quality An examination of the SERVQUAL methodology

Smith, A.M

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:D189377 / BLDSC - British Library Do...

Evaluating library and learning resource services

Brewer, J.G. (ed)
Library Association, Cambridge (United Kingdom). Colleges of Further and Higher Education Group

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q89/13475(Evaluating) / BLDSC - Brit...

Service quality of industrial information services

Philip, G.
Hazlett, S.
British Library, London (United Kingdom). Research and Innovation Centre

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:2327.6831(32) / BLDSC - British Libra...

Determining quality in community care services

Mansell, J.
Smith, H
Kent Univ., Canterbury (United Kingdom). Tizard Centre

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q96/07838 / BLDSC - British Library ...

Criteria of quality

Burrows, A.
Green, D
Harvey, L.
Quality in Higher Education Project (QHE), Birmingham (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/22130 / BLDSC - British Library ...

Quality assessment - the service to outpatients

Southampton and West Hampshire Health Authority (United Kingdom)

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:q91/07738(Quality) / BLDSC - British...

Some important aspects of a quality service

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/19730 / BLDSC - British Library ...

Valuing quality

Blow, L.
Crawford, I.
Institute for Fiscal Studies, London (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:4363.343505(99/21) / BLDSC - British ...

Service quality management for the charitable service

Gilmore, A.
Carson, D.
Stephens, L.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(95/4) / BLDSC - British Li...

An investigation into the nature, determinants, and dynamics of service quality expectations

Wragg, T

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:DX185620 / BLDSC - British Library D...

Internal service quality and its impact on external service quality

Brooks, R.F

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:DX186566 / BLDSC - British Library D...

Quality of service in the regulated industries

Bowdery, J
Chartered Inst. of Public Finance and Accountancy (CIPFA), London (United Kingdom). Centre for the Study of Regulated Industries (CRI)

January 1994

SIGLEAvailable from British Library Document Supply Centre-DSC:7761.153(CIPFA-CRI-RR--2) / BLDSC - B...

Evaluating the quality of products and their applications in design and technology

Department for Education and Employment, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/3251 / BLDSC - British Library Do...

An examination of the application of quality in services

Murphy, J.A.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN018243 / BLDSC - British Library D...

Service quality as a measure of IT effectiveness

Rands, T.
Cumberbatch, D
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Information Management

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6321.00579(OIIM-RDP--93/2) / BLDSC -...

The consumer's evaluation of service quality An examination of the SERVQUAL methodology

Smith, A.M

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:D189377 / BLDSC - British Library Do...

Evaluating library and learning resource services

Brewer, J.G. (ed)
Library Association, Cambridge (United Kingdom). Colleges of Further and Higher Education Group

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q89/13475(Evaluating) / BLDSC - Brit...

Service quality of industrial information services

Philip, G.
Hazlett, S.
British Library, London (United Kingdom). Research and Innovation Centre

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:2327.6831(32) / BLDSC - British Libra...

Determining quality in community care services

Mansell, J.
Smith, H
Kent Univ., Canterbury (United Kingdom). Tizard Centre

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q96/07838 / BLDSC - British Library ...

Criteria of quality

Burrows, A.
Green, D
Harvey, L.
Quality in Higher Education Project (QHE), Birmingham (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/22130 / BLDSC - British Library ...

Quality assessment - the service to outpatients

Southampton and West Hampshire Health Authority (United Kingdom)

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:q91/07738(Quality) / BLDSC - British...

Some important aspects of a quality service

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/19730 / BLDSC - British Library ...

Valuing quality

Blow, L.
Crawford, I.
Institute for Fiscal Studies, London (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:4363.343505(99/21) / BLDSC - British ...

Service quality management for the charitable service

Gilmore, A.
Carson, D.
Stephens, L.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(95/4) / BLDSC - British Li...

An investigation into the nature, determinants, and dynamics of service quality expectations

Wragg, T

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:DX185620 / BLDSC - British Library D...

Internal service quality and its impact on external service quality

Brooks, R.F

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:DX186566 / BLDSC - British Library D...

Quality of service in the regulated industries

Bowdery, J
Chartered Inst. of Public Finance and Accountancy (CIPFA), London (United Kingdom). Centre for the Study of Regulated Industries (CRI)

January 1994

SIGLEAvailable from British Library Document Supply Centre-DSC:7761.153(CIPFA-CRI-RR--2) / BLDSC - B...

Evaluating the quality of products and their applications in design and technology

Department for Education and Employment, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/3251 / BLDSC - British Library Do...