The valuation of changes in quality in the public services

Some important aspects of a quality service

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/19730 / BLDSC - British Library ...

Valuation of information assets

Wilson, R.M.
Stenson, J.
Oppenheim, C.
Loughborough Univ. Business School (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:6386.750(2000:2) / BLDSC - British Li...

Putting quality on the map Measuring and appraising quality in the public service

Audit Commission for Local Authorities and the National Health Service in England and Wales, London (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6212.163(AC-OP--18) / BLDSC - Britis...

The changing face of service quality management

Ballantyne, D.
Christopher, M.
Payne, A.
Cranfield School of Management (United Kingdom)

January 1992

Available from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--33/92) / BLDSC - Britis...

Assessing the value

Smithers, A.
Marsden, C
British Petroleum Co. plc, London

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/20707 / BLDSC - British Library ...

Valuing quality

Blow, L.
Crawford, I.
Institute for Fiscal Studies, London (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:4363.343505(99/21) / BLDSC - British ...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Changing quality

Filippini, L
Queen Mary and Westfield Coll., London (United Kingdom). Dept. Economics

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:6392.9259(QMWC-DE-P--330) / BLDSC - ...

Assigning monetary values to changes in quality levels for non-marketed services An SP approach

Cave, M.
Corkery, M.
Masurier, P.L.
Brunel Univ., Uxbridge (United Kingdom). Dept. of Economics and Finance

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:6968.345(97-01) / BLDSC - British Lib...

Marketing and quality in public services

Milliken, J.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(98/6) / BLDSC - British Li...

Total quality management and organisational change

Hayes, T
Dublin City Univ. (Ireland). Business School

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:7752.002(DCU-BS-RP--15) / BLDSC - Bri...

An examination of the application of quality in services

Murphy, J.A.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN018243 / BLDSC - British Library D...

Prices as signals of quality

Farrell, J

January 1980

SIGLEAvailable from British Library Document Supply Centre- DSC:D37375/81 / BLDSC - British Library ...

Quality appraisal and PSRs

Grant, E
Home Office, London (United Kingdom). Probation Service Div

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:4326.1063(HO-PSD-CPO--6/1993) / BLDS...

The economic value of public libraries

Morris, A.
Hawkins, M.
Sumsion, J.
Library and Information Commission (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:5188.5155F(89) / BLDSC - British Libr...

Some important aspects of a quality service

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/19730 / BLDSC - British Library ...

Valuation of information assets

Wilson, R.M.
Stenson, J.
Oppenheim, C.
Loughborough Univ. Business School (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:6386.750(2000:2) / BLDSC - British Li...

Putting quality on the map Measuring and appraising quality in the public service

Audit Commission for Local Authorities and the National Health Service in England and Wales, London (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6212.163(AC-OP--18) / BLDSC - Britis...

The changing face of service quality management

Ballantyne, D.
Christopher, M.
Payne, A.
Cranfield School of Management (United Kingdom)

January 1992

Available from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--33/92) / BLDSC - Britis...

Assessing the value

Smithers, A.
Marsden, C
British Petroleum Co. plc, London

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/20707 / BLDSC - British Library ...

Valuing quality

Blow, L.
Crawford, I.
Institute for Fiscal Studies, London (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:4363.343505(99/21) / BLDSC - British ...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Changing quality

Filippini, L
Queen Mary and Westfield Coll., London (United Kingdom). Dept. Economics

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:6392.9259(QMWC-DE-P--330) / BLDSC - ...

Assigning monetary values to changes in quality levels for non-marketed services An SP approach

Cave, M.
Corkery, M.
Masurier, P.L.
Brunel Univ., Uxbridge (United Kingdom). Dept. of Economics and Finance

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:6968.345(97-01) / BLDSC - British Lib...

Marketing and quality in public services

Milliken, J.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(98/6) / BLDSC - British Li...

Total quality management and organisational change

Hayes, T
Dublin City Univ. (Ireland). Business School

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:7752.002(DCU-BS-RP--15) / BLDSC - Bri...

An examination of the application of quality in services

Murphy, J.A.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN018243 / BLDSC - British Library D...

Prices as signals of quality

Farrell, J

January 1980

SIGLEAvailable from British Library Document Supply Centre- DSC:D37375/81 / BLDSC - British Library ...

Quality appraisal and PSRs

Grant, E
Home Office, London (United Kingdom). Probation Service Div

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:4326.1063(HO-PSD-CPO--6/1993) / BLDS...

The economic value of public libraries

Morris, A.
Hawkins, M.
Sumsion, J.
Library and Information Commission (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:5188.5155F(89) / BLDSC - British Libr...

Some important aspects of a quality service

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/19730 / BLDSC - British Library ...

Valuation of information assets

Wilson, R.M.
Stenson, J.
Oppenheim, C.
Loughborough Univ. Business School (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:6386.750(2000:2) / BLDSC - British Li...

Putting quality on the map Measuring and appraising quality in the public service

Audit Commission for Local Authorities and the National Health Service in England and Wales, London (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6212.163(AC-OP--18) / BLDSC - Britis...

The valuation of changes in quality in the public services

Abstract

Extracted data

The valuation of changes in quality in the public services

Abstract

Extracted data

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