Quality and service A key focus for performance in the public sector

Service quality management for the charitable service

Gilmore, A.
Carson, D.
Stephens, L.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(95/4) / BLDSC - British Li...

Achieving best value through quality manangement

Lewis, M.
Warwick Univ., Coventry (United Kingdom). Local Government Centre
Department of the Environment, Transport and the Regions, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:9261.959(9) / BLDSC - British Library...

A strategy for quality

Centre for Public Services, Sheffield (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:6969.27(4) / BLDSC - British Library...

Marketing and quality in public services

Milliken, J.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(98/6) / BLDSC - British Li...

Excellence, market orientation and service quality Are they related

Caruana, A.
Morris, M
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9419) / BLDS...

Achieving business excellence, quality and performance improvement

Chapman, C.
Hopper, D.

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:f99/2106 / BLDSC - British Library Do...

Some important aspects of a quality service

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/19730 / BLDSC - British Library ...

Quality initiatives in British library and information services

Porter, L
British Library, London (United Kingdom). Research and Development Dept

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:2113.56F(BLRD-R--6105) / BLDSC - Bri...

Quality and competition

Walsh, K
Local Government Training Board, Luton (United Kingdom)

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:3363.99225(4) / BLDSC - British Libr...

Quality management systems and performance measurement in a public sector organisation

Hamali, J.

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN029135 / BLDSC - British Library D...

Managing quality in manufacturing and service industries

Advisory, Conciliation and Arbitration Service, London (United Kingdom). Work Research Unit

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:4496.36725(WRU-ISB--54) / BLDSC - Br...

Excellence, market orientation, some aspects of service quality and their effect on performance in service companies Propositions and a model

Caruana, A.
Pitt, L
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-HWP--9406) / BLDSC -...

Quality of service in the regulated industries

Bowdery, J
Chartered Inst. of Public Finance and Accountancy (CIPFA), London (United Kingdom). Centre for the Study of Regulated Industries (CRI)

January 1994

SIGLEAvailable from British Library Document Supply Centre-DSC:7761.153(CIPFA-CRI-RR--2) / BLDSC - B...

Sustaining quality initiatives

Hartley, J.
Local Government Management Board, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:5359.00994(3) / BLDSC - British Libra...

The changing face of service quality management

Ballantyne, D.
Christopher, M.
Payne, A.
Cranfield School of Management (United Kingdom)

January 1992

Available from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--33/92) / BLDSC - Britis...

Service quality management for the charitable service

Gilmore, A.
Carson, D.
Stephens, L.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(95/4) / BLDSC - British Li...

Achieving best value through quality manangement

Lewis, M.
Warwick Univ., Coventry (United Kingdom). Local Government Centre
Department of the Environment, Transport and the Regions, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:9261.959(9) / BLDSC - British Library...

A strategy for quality

Centre for Public Services, Sheffield (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:6969.27(4) / BLDSC - British Library...

Marketing and quality in public services

Milliken, J.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(98/6) / BLDSC - British Li...

Excellence, market orientation and service quality Are they related

Caruana, A.
Morris, M
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9419) / BLDS...

Achieving business excellence, quality and performance improvement

Chapman, C.
Hopper, D.

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:f99/2106 / BLDSC - British Library Do...

Some important aspects of a quality service

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/19730 / BLDSC - British Library ...

Quality initiatives in British library and information services

Porter, L
British Library, London (United Kingdom). Research and Development Dept

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:2113.56F(BLRD-R--6105) / BLDSC - Bri...

Quality and competition

Walsh, K
Local Government Training Board, Luton (United Kingdom)

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:3363.99225(4) / BLDSC - British Libr...

Quality management systems and performance measurement in a public sector organisation

Hamali, J.

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN029135 / BLDSC - British Library D...

Managing quality in manufacturing and service industries

Advisory, Conciliation and Arbitration Service, London (United Kingdom). Work Research Unit

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:4496.36725(WRU-ISB--54) / BLDSC - Br...

Excellence, market orientation, some aspects of service quality and their effect on performance in service companies Propositions and a model

Caruana, A.
Pitt, L
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-HWP--9406) / BLDSC -...

Quality of service in the regulated industries

Bowdery, J
Chartered Inst. of Public Finance and Accountancy (CIPFA), London (United Kingdom). Centre for the Study of Regulated Industries (CRI)

January 1994

SIGLEAvailable from British Library Document Supply Centre-DSC:7761.153(CIPFA-CRI-RR--2) / BLDSC - B...

Sustaining quality initiatives

Hartley, J.
Local Government Management Board, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:5359.00994(3) / BLDSC - British Libra...

The changing face of service quality management

Ballantyne, D.
Christopher, M.
Payne, A.
Cranfield School of Management (United Kingdom)

January 1992

Available from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--33/92) / BLDSC - Britis...

Service quality management for the charitable service

Gilmore, A.
Carson, D.
Stephens, L.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(95/4) / BLDSC - British Li...

Achieving best value through quality manangement

Lewis, M.
Warwick Univ., Coventry (United Kingdom). Local Government Centre
Department of the Environment, Transport and the Regions, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:9261.959(9) / BLDSC - British Library...

A strategy for quality

Centre for Public Services, Sheffield (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:6969.27(4) / BLDSC - British Library...

Quality and service A key focus for performance in the public sector

Abstract

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Quality and service A key focus for performance in the public sector

Abstract

Extracted data

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