Service quality in information systems A longitudinal case study

An examination of the application of quality in services

Murphy, J.A.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN018243 / BLDSC - British Library D...

Service quality The role of capacity management

Armistead, C.
Clark, G
Cranfield School of Management (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--30/92) / BLDSC - B...

Some important aspects of a quality service

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/19730 / BLDSC - British Library ...

Service quality as a measure of IT effectiveness

Rands, T.
Cumberbatch, D
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Information Management

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6321.00579(OIIM-RDP--93/2) / BLDSC -...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Service quality of industrial information services

Philip, G.
Hazlett, S.
British Library, London (United Kingdom). Research and Innovation Centre

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:2327.6831(32) / BLDSC - British Libra...

Service quality in an information systems department Assessing the internal gaps

Pitt, L.
Berthon, P.
Nel, D
Henley Management Coll. (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9535) / BLDS...

Excellence, market orientation and service quality Are they related

Caruana, A.
Morris, M
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9419) / BLDS...

An investigation into the nature, determinants, and dynamics of service quality expectations

Wragg, T

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:DX185620 / BLDSC - British Library D...

A study of service quality in UK hotels

Ekinci, Y.
Riley, M.
Surrey Univ., Guildford (United Kingdom). School of Management Studies for the Service Sector

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:9351.005(1/01) / BLDSC - British Libr...

Internal service quality and its impact on external service quality

Brooks, R.F

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:DX186566 / BLDSC - British Library D...

Managing service quality A study in the UK roadside lodge sector

Senior, M.C
Bournemouth Polytechnic, Poole (United Kingdom)
Council for National Academic Awards, London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:DX170404 / BLDSC - British Library D...

Quality and service A key focus for performance in the public sector

Clark, F
Henley Management Coll., (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--11/92) / BLD...

Service excellence experience

Bottomley, C
Scottish Enterprise Foundation, Stirling (United Kingdom)

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:3409.74575(SEF-WPS--68/90) / BLDSC -...

The service quality factors Satisfaction, dissatisfaction and recovery

Johnston, R

January 1993

In 2 volsAvailable from British Library Document Supply Centre- DSC:DX179788 / BLDSC - British Libra...

An examination of the application of quality in services

Murphy, J.A.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN018243 / BLDSC - British Library D...

Service quality The role of capacity management

Armistead, C.
Clark, G
Cranfield School of Management (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--30/92) / BLDSC - B...

Some important aspects of a quality service

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/19730 / BLDSC - British Library ...

Service quality as a measure of IT effectiveness

Rands, T.
Cumberbatch, D
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Information Management

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6321.00579(OIIM-RDP--93/2) / BLDSC -...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Service quality of industrial information services

Philip, G.
Hazlett, S.
British Library, London (United Kingdom). Research and Innovation Centre

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:2327.6831(32) / BLDSC - British Libra...

Service quality in an information systems department Assessing the internal gaps

Pitt, L.
Berthon, P.
Nel, D
Henley Management Coll. (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9535) / BLDS...

Excellence, market orientation and service quality Are they related

Caruana, A.
Morris, M
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9419) / BLDS...

An investigation into the nature, determinants, and dynamics of service quality expectations

Wragg, T

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:DX185620 / BLDSC - British Library D...

A study of service quality in UK hotels

Ekinci, Y.
Riley, M.
Surrey Univ., Guildford (United Kingdom). School of Management Studies for the Service Sector

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:9351.005(1/01) / BLDSC - British Libr...

Internal service quality and its impact on external service quality

Brooks, R.F

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:DX186566 / BLDSC - British Library D...

Managing service quality A study in the UK roadside lodge sector

Senior, M.C
Bournemouth Polytechnic, Poole (United Kingdom)
Council for National Academic Awards, London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:DX170404 / BLDSC - British Library D...

Quality and service A key focus for performance in the public sector

Clark, F
Henley Management Coll., (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--11/92) / BLD...

Service excellence experience

Bottomley, C
Scottish Enterprise Foundation, Stirling (United Kingdom)

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:3409.74575(SEF-WPS--68/90) / BLDSC -...

The service quality factors Satisfaction, dissatisfaction and recovery

Johnston, R

January 1993

In 2 volsAvailable from British Library Document Supply Centre- DSC:DX179788 / BLDSC - British Libra...

An examination of the application of quality in services

Murphy, J.A.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN018243 / BLDSC - British Library D...

Service quality The role of capacity management

Armistead, C.
Clark, G
Cranfield School of Management (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--30/92) / BLDSC - B...

Some important aspects of a quality service

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/19730 / BLDSC - British Library ...

Service quality in information systems A longitudinal case study

Abstract

Extracted data

Service quality in information systems A longitudinal case study

Abstract

Extracted data

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