Managing service recovery

Armistead, C.
Clark, G.
Stanley, P
Cranfield School of Management (United Kingdom)

Publication date

January 1993

Abstract

Available from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--31/93) / BLDSC - British Library Document Supply CentreSIGLEGBUnited Kingdo

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Managing service recovery

Abstract

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Managing service recovery

Abstract

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