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Establishing customer needs and perceptions

Roberts, A
Staff College, Bristol (United Kingdom)

Publication date

January 1992

Abstract

SIGLEAvailable from British Library Document Supply Centre- DSC:5678.44238(31) / BLDSC - British Library Document Supply CentreGBUnited Kingdo

Extracted data

Related items

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University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

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SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01939(Customer) / BLDSC - Britis...

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Bee, R
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Cranfield School of Management (United Kingdom)

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University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

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SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01937(Customer) / BLDSC - Britis...

Business information providers

ICC Business Publications Ltd., Hampton (United Kingdom)

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SIGLEAvailable from British Library Document Supply Centre- DSC:OP/LG-5995 / BLDSC - British Library...

Customer care in the service sector The suppliers' perspective

Smith, A.M.
Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01939(Customer) / BLDSC - Britis...

Customer care in service organisations The employees' perspective

Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01938(Customer) / BLDSC - Britis...

Customer needs for future controls

Turner, D
Rolls-Royce plc (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:8019.322(RR-PNR--92086) / BLDSC - Br...

Customer classification

Financial Services Authority (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:3423.77522(43) / BLDSC - British Libr...

Bee, F.
Bee, R
Institute of Personnel and Development, London (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:96/16407 / BLDSC - British Library Do...

Understanding local needs

Percy-Smith, J.
Sanderson, I
Institute for Public Policy Research, London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:92/22321(Understanding) / BLDSC - Br...

Consumer satisfaction with services

Wirtz, J

January 1991

SIGLEAvailable from British Library Document Supply Centre-DSC:DX189582 / BLDSC - British Library Do...

Needs and targeting

Keen, M
Institute for Fiscal Studies, London (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:4363.3435(IFS-WP-W--91/4) / BLDSC - ...

Patient expectations and satisfaction

Ahmed, L.B.
Staniszewska, S.
Ahmad, F.
National Institute for Nursing, Oxford (United Kingdom). Centre for Practice Development and Research

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:7563.620(11) / BLDSC - British Librar...

Putting the customer first

Post Office (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre-DSC:6558.936(1/92) / BLDSC - British Libr...

Customer relationship management

Wharton Information Systems, Richmond (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:9309.5555(16/6) / BLDSC - British Lib...

Evaluating customer support requirements at the product design stage

Goffin, K.
Cranfield School of Management (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:9348.921(7/97) / BLDSC - British Libr...

Customer care in service organisations The customers' perspective

Lewis, B.R.Smith, A.M
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01937(Customer) / BLDSC - Britis...

Business information providers

ICC Business Publications Ltd., Hampton (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:2933.8045(1) / BLDSC - British Librar...

Meeting the customer

London Borough of Bromley (United Kingdom). Special Projects Group

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:OP/LG-5995 / BLDSC - British Library...

Customer care in the service sector The suppliers' perspective

Smith, A.M.
Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01939(Customer) / BLDSC - Britis...

Customer care in service organisations The employees' perspective

Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01938(Customer) / BLDSC - Britis...