An investigation into the nature, determinants, and dynamics of service quality expectations

Developing service quality and auditing in health services

Bell, L.

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN032068 / BLDSC - British Library D...

A study of service quality in UK hotels

Ekinci, Y.
Riley, M.
Surrey Univ., Guildford (United Kingdom). School of Management Studies for the Service Sector

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:9351.005(1/01) / BLDSC - British Libr...

Quality in marketing in a services context

Gilmore, A

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DX190321 / BLDSC - British Library Do...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Managing customer expectations of service quality Does it make a difference?

Pitt, L.F.
Caruana, A.
Money, A
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-HWP--4/94) / BLDSC -...

Using customer expectations of service quality to segment industrial markets

Pitt, L.
Morris, M.
Oosthuizen, P
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9427) / BLDS...

An examination of the application of quality in services

Murphy, J.A.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN018243 / BLDSC - British Library D...

The service quality factors Satisfaction, dissatisfaction and recovery

Johnston, R

January 1993

In 2 volsAvailable from British Library Document Supply Centre- DSC:DX179788 / BLDSC - British Libra...

Internal service quality and its impact on external service quality

Brooks, R.F

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:DX186566 / BLDSC - British Library D...

Managing service quality A study in the UK roadside lodge sector

Senior, M.C
Bournemouth Polytechnic, Poole (United Kingdom)
Council for National Academic Awards, London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:DX170404 / BLDSC - British Library D...

Service quality as a measure of IT effectiveness

Rands, T.
Cumberbatch, D
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Information Management

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6321.00579(OIIM-RDP--93/2) / BLDSC -...

The consumer's evaluation of service quality An examination of the SERVQUAL methodology

Smith, A.M

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:D189377 / BLDSC - British Library Do...

Service quality in information systems A longitudinal case study

Pitt, L.F.
Watson, R.T
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-HWP--9412) / BLDSC -...

Some important aspects of a quality service

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/19730 / BLDSC - British Library ...

The antecedents, measurement and consequences of service quality and customer satisfaction A longitudinal analysis

Gwynne, A.L.

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN028139 / BLDSC - British Library D...

Developing service quality and auditing in health services

Bell, L.

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN032068 / BLDSC - British Library D...

A study of service quality in UK hotels

Ekinci, Y.
Riley, M.
Surrey Univ., Guildford (United Kingdom). School of Management Studies for the Service Sector

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:9351.005(1/01) / BLDSC - British Libr...

Quality in marketing in a services context

Gilmore, A

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DX190321 / BLDSC - British Library Do...

Evaluating service quality

Evans, G.
Felce, D.
Hobbs, S
Standing Conference of Voluntary Organisations for People with a Mental Handicap in Wales, Cardiff (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01780 / BLDSC - British Library ...

Managing customer expectations of service quality Does it make a difference?

Pitt, L.F.
Caruana, A.
Money, A
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-HWP--4/94) / BLDSC -...

Using customer expectations of service quality to segment industrial markets

Pitt, L.
Morris, M.
Oosthuizen, P
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9427) / BLDS...

An examination of the application of quality in services

Murphy, J.A.

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN018243 / BLDSC - British Library D...

The service quality factors Satisfaction, dissatisfaction and recovery

Johnston, R

January 1993

In 2 volsAvailable from British Library Document Supply Centre- DSC:DX179788 / BLDSC - British Libra...

Internal service quality and its impact on external service quality

Brooks, R.F

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:DX186566 / BLDSC - British Library D...

Managing service quality A study in the UK roadside lodge sector

Senior, M.C
Bournemouth Polytechnic, Poole (United Kingdom)
Council for National Academic Awards, London (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:DX170404 / BLDSC - British Library D...

Service quality as a measure of IT effectiveness

Rands, T.
Cumberbatch, D
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Information Management

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:6321.00579(OIIM-RDP--93/2) / BLDSC -...

The consumer's evaluation of service quality An examination of the SERVQUAL methodology

Smith, A.M

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:D189377 / BLDSC - British Library Do...

Service quality in information systems A longitudinal case study

Pitt, L.F.
Watson, R.T
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-HWP--9412) / BLDSC -...

Some important aspects of a quality service

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/19730 / BLDSC - British Library ...

The antecedents, measurement and consequences of service quality and customer satisfaction A longitudinal analysis

Gwynne, A.L.

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN028139 / BLDSC - British Library D...

Developing service quality and auditing in health services

Bell, L.

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN032068 / BLDSC - British Library D...

A study of service quality in UK hotels

Ekinci, Y.
Riley, M.
Surrey Univ., Guildford (United Kingdom). School of Management Studies for the Service Sector

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:9351.005(1/01) / BLDSC - British Libr...

Quality in marketing in a services context

Gilmore, A

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:DX190321 / BLDSC - British Library Do...

An investigation into the nature, determinants, and dynamics of service quality expectations

Abstract

Extracted data

An investigation into the nature, determinants, and dynamics of service quality expectations

Abstract

Extracted data

Related items

Related items