The competitive dimensions of customer service in manufacturing industry

Customer care in the service sector The suppliers' perspective

Smith, A.M.
Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01939(Customer) / BLDSC - Britis...

The determinants of service capability in small manufacturing firms

Kuusisto, J.H.

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN037131 / BLDSC - British Library D...

Competition in regulated industries

Kennedy, D.
Centre for the Study of Regulated Industries (CRI), London (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:7349.900(7) / BLDSC - British Library...

Customer service in a competitive environment

Passmore, J.
Fergussson, S
Chartered Inst. of Housing, Coventry (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:94/19222 / BLDSC - British Library D...

Customer service in manufacturing industry Do we practice what we preach?

Donaldson, B
Strathclyde Univ., Glasgow (United Kingdom). Dept. of Marketing

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.998(SU-DM-WP--94/1) / BLDSC - B...

Competitiveness

Government Office for Eastern Region, Cambridge (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:GPC/08378 / BLDSC - British Library ...

Competitiveness and competition

Chartered Inst. of Public Finance and Accountancy (CIPFA), London (United Kingdom). Competitiveness Joint Committee

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/29688 / BLDSC - British Library D...

Using customer expectations of service quality to segment industrial markets

Pitt, L.
Morris, M.
Oosthuizen, P
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9427) / BLDS...

An inquiry into the relative importance of customer service in the marketing of industrial products

Donaldson, W.G

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:D187591 / BLDSC - British Library Do...

UK competitiveness

Dixon, P
National Economic Development Office, London (United Kingdom)

January 1985

SIGLEAvailable from British Library Document Supply Centre- DSC:6021.883(NEDC--85/25) / BLDSC - Brit...

Managing quality in manufacturing and service industries

Advisory, Conciliation and Arbitration Service, London (United Kingdom). Work Research Unit

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:4496.36725(WRU-ISB--54) / BLDSC - Br...

Modelling customer satisfaction in service industries

Gorst, J.K.

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN037445 / BLDSC - British Library D...

Targeting competitive industries

Geroski, P.
Knight, K
Fabian Society, London (United Kingdom)

January 1991

3.50SIGLEAvailable from British Library Document Supply Centre- DSC:3863.107(544) / BLDSC - British ...

The machine tool industry environment and competitive advantage

Young, S.
Dunlop, S
Strathclyde Univ., Glasgow (United Kingdom). Strathclyde International Business Unit

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:9349.9579(SIBU-WP--90/3) / BLDSC - B...

'Potential' competitiveness at firm level An international comparison

Taggart, J.M.
Taggart, J.H.
Strathclyde Univ., Glasgow (United Kingdom). Strathclyde International Business Unit

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:9349.9579(97/4) / BLDSC - British Lib...

Customer care in the service sector The suppliers' perspective

Smith, A.M.
Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01939(Customer) / BLDSC - Britis...

The determinants of service capability in small manufacturing firms

Kuusisto, J.H.

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN037131 / BLDSC - British Library D...

Competition in regulated industries

Kennedy, D.
Centre for the Study of Regulated Industries (CRI), London (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:7349.900(7) / BLDSC - British Library...

Customer service in a competitive environment

Passmore, J.
Fergussson, S
Chartered Inst. of Housing, Coventry (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:94/19222 / BLDSC - British Library D...

Customer service in manufacturing industry Do we practice what we preach?

Donaldson, B
Strathclyde Univ., Glasgow (United Kingdom). Dept. of Marketing

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.998(SU-DM-WP--94/1) / BLDSC - B...

Competitiveness

Government Office for Eastern Region, Cambridge (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:GPC/08378 / BLDSC - British Library ...

Competitiveness and competition

Chartered Inst. of Public Finance and Accountancy (CIPFA), London (United Kingdom). Competitiveness Joint Committee

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/29688 / BLDSC - British Library D...

Using customer expectations of service quality to segment industrial markets

Pitt, L.
Morris, M.
Oosthuizen, P
Henley Management Coll., (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--9427) / BLDS...

An inquiry into the relative importance of customer service in the marketing of industrial products

Donaldson, W.G

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:D187591 / BLDSC - British Library Do...

UK competitiveness

Dixon, P
National Economic Development Office, London (United Kingdom)

January 1985

SIGLEAvailable from British Library Document Supply Centre- DSC:6021.883(NEDC--85/25) / BLDSC - Brit...

Managing quality in manufacturing and service industries

Advisory, Conciliation and Arbitration Service, London (United Kingdom). Work Research Unit

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:4496.36725(WRU-ISB--54) / BLDSC - Br...

Modelling customer satisfaction in service industries

Gorst, J.K.

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN037445 / BLDSC - British Library D...

Targeting competitive industries

Geroski, P.
Knight, K
Fabian Society, London (United Kingdom)

January 1991

3.50SIGLEAvailable from British Library Document Supply Centre- DSC:3863.107(544) / BLDSC - British ...

The machine tool industry environment and competitive advantage

Young, S.
Dunlop, S
Strathclyde Univ., Glasgow (United Kingdom). Strathclyde International Business Unit

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:9349.9579(SIBU-WP--90/3) / BLDSC - B...

'Potential' competitiveness at firm level An international comparison

Taggart, J.M.
Taggart, J.H.
Strathclyde Univ., Glasgow (United Kingdom). Strathclyde International Business Unit

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:9349.9579(97/4) / BLDSC - British Lib...

Customer care in the service sector The suppliers' perspective

Smith, A.M.
Lewis, B.R
University of Manchester Inst. of Science and Technology (United Kingdom). Manchester School of Management

January 1988

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/01939(Customer) / BLDSC - Britis...

The determinants of service capability in small manufacturing firms

Kuusisto, J.H.

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN037131 / BLDSC - British Library D...

Competition in regulated industries

Kennedy, D.
Centre for the Study of Regulated Industries (CRI), London (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:7349.900(7) / BLDSC - British Library...

The competitive dimensions of customer service in manufacturing industry

Abstract

Extracted data

The competitive dimensions of customer service in manufacturing industry

Abstract

Extracted data

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