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Service quality enhancement The role of employees' service behaviour

Farrell, A.
Souchon, A.
Durden, G.
Aston Business School Research Inst., Birmingham (United Kingdom)

Publication date

January 2001

Abstract

SIGLEAvailable from British Library Document Supply Centre-DSC:7755.0403(RP0109) / BLDSC - British Library Document Supply CentreGBUnited Kingdo

Extracted data

Topics

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British LibraryAgent

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