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Customer relationship management

Wharton Information Systems, Richmond (United Kingdom)

Publication date

January 2000

Abstract

SIGLEAvailable from British Library Document Supply Centre-DSC:9309.5555(16/6) / BLDSC - British Library Document Supply CentreGBUnited Kingdo

Extracted data

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Oldenburg, P.
Central Computer and Telecommunications Agency (CCTA), Norwich (United Kingdom)

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Brown, R
British Inst. of Management (BIM), Corby (United Kingdom)

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Caspian Publishing Ltd., London (United Kingdom)

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SIGLEAvailable from British Library Document Supply Centre-DSC:m00/18419 / BLDSC - British Library D...

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Irving, R.
Tivey, J.
Institute of Management Foundation, Corby (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:5359.0213(20) / BLDSC - British Libra...

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January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:96/16407 / BLDSC - British Library Do...

Customer classification

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SIGLEAvailable from British Library Document Supply Centre-DSC:3423.77522(43) / BLDSC - British Libr...

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SIGLEAvailable from British Library Document Supply Centre- DSC:m03/24406 / BLDSC - British Library ...

Customer service charter

Ireland. Labour Relations Commission (United Kingdom)

January 2002

SIGLEAvailable from British Library Document Supply Centre- DSC:02/42281 / BLDSC - British Library D...

Relationship marketing and relationship managers A customer value perspective

Holt, S.
Cranfield School of Management (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:9348.921(10/99) / BLDSC - British Lib...

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Smith, D.
Chartered Inst. of Management Accountants, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:98/07354 / BLDSC - British Library Do...

Customer service in a competitive environment

Passmore, J.
Fergussson, S
Chartered Inst. of Housing, Coventry (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:94/19222 / BLDSC - British Library D...

Report on customer services

Office of Electricity Regulation (Offer), Birmingham (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:7641.3(1994/95) / BLDSC - British Li...

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Lewin, A.
Chartered Inst. of Management Accountants, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:98/07350 / BLDSC - British Library Do...

Customer contracts and complaints systems

Skelcher, C
Birmingham Univ. (United Kingdom). Inst. of Local Government Studies

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/01781 / BLDSC - British Library ...

Customer care management Customer care management module

Murray, J.
Hayter, R
Hotel and Catering Training Company, London (United Kingdom)

January 1990

SIGLEAvailable from British Library Document Supply Centre- DSC:3661.958F(ED--319-988)(microfiche) /...

Service level management Customer focused

Niessen, J.
Oldenburg, P.
Central Computer and Telecommunications Agency (CCTA), Norwich (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:OP-97/CCTA / BLDSC - British Library ...

Beyond quality Managing the relationship with the customer

Coulson-Thomas, C.
Brown, R
British Inst. of Management (BIM), Corby (United Kingdom)

January 1990

50.00SIGLEAvailable from British Library Document Supply Centre- DSC:q90/19258(Beyond) / BLDSC - Bri...