Making contact Developing successful call centres in local government

Developing number administration Consultative document

Office of Telecommunications (OFTEL), London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/3827 / BLDSC - British Library Do...

Making information technology work for local government Case studies of successful use

Westcott, B
Birmingham Univ. (United Kingdom). Inst. of Local Government Studies

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/23398 / BLDSC - British Library ...

Local government

Liberal Democrats, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:3423.77646(33) / BLDSC - British Libr...

Calling local government Using call centres to improve service delivery

Doulton, A.
Wilson, R.
Hunter, D.
Foundation for Information Technology in Local Government (FITLOG), Barnet (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:f99/3252 / BLDSC - British Library Do...

Britain's customer communication centers Profit from locating your international call center in Britain

Department of Trade and Industry, London (United Kingdom). Invest in Britain Bureau

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/3309 / BLDSC - British Library Do...

Call centres and the application of call centre techniques in Humberside

Bouch, A.
Humberside Training and Enterprise Council, Hull (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:7762.3265(99/2) / BLDSC - British Lib...

Modern local government In touch with the people

NHS Confederation, Birmingham (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:2283.95776(18) / BLDSC - British Libr...

Developments in local government

Stewart, J.
Clarke, M
Birmingham Univ. (United Kingdom). Inst. of Local Government Studies

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:q96/22405 / BLDSC - British Library D...

Call centres The people challenges, managing the customer reaction, getting the most out of technology, the call centre of the future

Reeves, J.
Proudfoot Consulting (Europe) (United Kingdom) Ltd.
Confederation of British Industry (CBI), London (United Kingdom)

January 2000

Business guideAvailable from British Library Document Supply Centre-DSC:m00/15530 / BLDSC - British ...

Building effective local partnerships

Local Government Management Board, Luton (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:GPC/05079 / BLDSC - British Library ...

Local support to growing businesses

Business in the Community, London (United Kingdom)
Coopers and Lybrand Deloitte, London (United Kingdom)

January 1990

Available from British Library Document Supply Centre-DSC:q96/26028 / BLDSC - British Library Docume...

Small business telephone systems

Hutchinson, B

January 1978

SIGLEAvailable from British Library Document Supply Centre- DSC:DX78053 / BLDSC - British Library Do...

Improving town centres

Scottish Executive, Edinburgh (United Kingdom). Development Dept.

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:6508.9651(59) / BLDSC - British Libra...

Call centre recruitment and training

Skeldon, P.
Johnson, T.
FT Finance, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:Vf99/5175 / BLDSC - British Library D...

Communicating for success Developing a communications strategy

Chief Executives' Forum, Belfast (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:99/30201 / BLDSC - British Library Do...

Developing number administration Consultative document

Office of Telecommunications (OFTEL), London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/3827 / BLDSC - British Library Do...

Making information technology work for local government Case studies of successful use

Westcott, B
Birmingham Univ. (United Kingdom). Inst. of Local Government Studies

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/23398 / BLDSC - British Library ...

Local government

Liberal Democrats, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:3423.77646(33) / BLDSC - British Libr...

Calling local government Using call centres to improve service delivery

Doulton, A.
Wilson, R.
Hunter, D.
Foundation for Information Technology in Local Government (FITLOG), Barnet (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:f99/3252 / BLDSC - British Library Do...

Britain's customer communication centers Profit from locating your international call center in Britain

Department of Trade and Industry, London (United Kingdom). Invest in Britain Bureau

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/3309 / BLDSC - British Library Do...

Call centres and the application of call centre techniques in Humberside

Bouch, A.
Humberside Training and Enterprise Council, Hull (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:7762.3265(99/2) / BLDSC - British Lib...

Modern local government In touch with the people

NHS Confederation, Birmingham (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:2283.95776(18) / BLDSC - British Libr...

Developments in local government

Stewart, J.
Clarke, M
Birmingham Univ. (United Kingdom). Inst. of Local Government Studies

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:q96/22405 / BLDSC - British Library D...

Call centres The people challenges, managing the customer reaction, getting the most out of technology, the call centre of the future

Reeves, J.
Proudfoot Consulting (Europe) (United Kingdom) Ltd.
Confederation of British Industry (CBI), London (United Kingdom)

January 2000

Business guideAvailable from British Library Document Supply Centre-DSC:m00/15530 / BLDSC - British ...

Building effective local partnerships

Local Government Management Board, Luton (United Kingdom)

January 1993

SIGLEAvailable from British Library Document Supply Centre- DSC:GPC/05079 / BLDSC - British Library ...

Local support to growing businesses

Business in the Community, London (United Kingdom)
Coopers and Lybrand Deloitte, London (United Kingdom)

January 1990

Available from British Library Document Supply Centre-DSC:q96/26028 / BLDSC - British Library Docume...

Small business telephone systems

Hutchinson, B

January 1978

SIGLEAvailable from British Library Document Supply Centre- DSC:DX78053 / BLDSC - British Library Do...

Improving town centres

Scottish Executive, Edinburgh (United Kingdom). Development Dept.

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:6508.9651(59) / BLDSC - British Libra...

Call centre recruitment and training

Skeldon, P.
Johnson, T.
FT Finance, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:Vf99/5175 / BLDSC - British Library D...

Communicating for success Developing a communications strategy

Chief Executives' Forum, Belfast (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:99/30201 / BLDSC - British Library Do...

Developing number administration Consultative document

Office of Telecommunications (OFTEL), London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/3827 / BLDSC - British Library Do...

Making information technology work for local government Case studies of successful use

Westcott, B
Birmingham Univ. (United Kingdom). Inst. of Local Government Studies

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:q93/23398 / BLDSC - British Library ...

Local government

Liberal Democrats, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:3423.77646(33) / BLDSC - British Libr...

Making contact Developing successful call centres in local government

Abstract

Extracted data

Making contact Developing successful call centres in local government

Abstract

Extracted data

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