Utility call centres A competitive edge

Department for Transport, Local Government and the Regions (DTLR), London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:6509.252435(8) / BLDSC - British Libr...

Call centres The people challenges, managing the customer reaction, getting the most out of technology, the call centre of the future

Reeves, J.
Proudfoot Consulting (Europe) (United Kingdom) Ltd.
Confederation of British Industry (CBI), London (United Kingdom)

January 2000

Business guideAvailable from British Library Document Supply Centre-DSC:m00/15530 / BLDSC - British ...

Competitiveness

Government Office for Eastern Region, Cambridge (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:GPC/08378 / BLDSC - British Library ...

Customer service in a competitive environment

Passmore, J.
Fergussson, S
Chartered Inst. of Housing, Coventry (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:94/19222 / BLDSC - British Library D...

Call centres Strategies for survival

McKeown, M.
Financial Times Business Ltd., London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:V99/50162 / BLDSC - British Library D...

Call centres and the application of call centre techniques in Humberside

Bouch, A.
Humberside Training and Enterprise Council, Hull (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:7762.3265(99/2) / BLDSC - British Lib...

Britain's customer communication centers Profit from locating your international call center in Britain

Department of Trade and Industry, London (United Kingdom). Invest in Britain Bureau

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/3309 / BLDSC - British Library Do...

Utility

Broome, J
Bristol Univ. (United Kingdom). Dept. of Economics

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:3597.76(BU-DE-DP--89/222) / BLDSC - ...

Using telecommunications-based information systems for competitive advantage

Earl, M.J.
Runge, D.A
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Information Management

January 1987

SIGLEAvailable from British Library Document Supply Centre- DSC:6321.00579(OXIIM-RDP--87/1) / BLDSC ...

The London utilities The customer service challenge

Board, M.
Cawthron, I.
Chartered Inst. of Public Finance and Accountancy (CIPFA), London (United Kingdom). Centre for the Study of Regulated Industries (CRI)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:98/09437 / BLDSC - British Library Do...

Teleworking

Incomes Data Services Ltd., London (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:4362.6165(616) / BLDSC - British Libr...

Making contact Developing successful call centres in local government

Foundation for Information Technology in Local Government (FITLOG), Barnet (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:m00/42159 / BLDSC - British Library D...

Competitive telecoms in the UK Who will benefit?

Cawkell, A
Aslib, London (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:3487.48928(vol. 3 pt. 4) / BLDSC - B...

UK competitiveness

Dixon, P
National Economic Development Office, London (United Kingdom)

January 1985

SIGLEAvailable from British Library Document Supply Centre- DSC:6021.883(NEDC--85/25) / BLDSC - Brit...

Call centre strategies for financial services

Pearson Professional Ltd., London (United Kingdom)
Incisive Research (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:Vq97/21502 / BLDSC - British Library ...

Telecommunications

Department for Transport, Local Government and the Regions (DTLR), London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:6509.252435(8) / BLDSC - British Libr...

Call centres The people challenges, managing the customer reaction, getting the most out of technology, the call centre of the future

Reeves, J.
Proudfoot Consulting (Europe) (United Kingdom) Ltd.
Confederation of British Industry (CBI), London (United Kingdom)

January 2000

Business guideAvailable from British Library Document Supply Centre-DSC:m00/15530 / BLDSC - British ...

Competitiveness

Government Office for Eastern Region, Cambridge (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:GPC/08378 / BLDSC - British Library ...

Customer service in a competitive environment

Passmore, J.
Fergussson, S
Chartered Inst. of Housing, Coventry (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:94/19222 / BLDSC - British Library D...

Call centres Strategies for survival

McKeown, M.
Financial Times Business Ltd., London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:V99/50162 / BLDSC - British Library D...

Call centres and the application of call centre techniques in Humberside

Bouch, A.
Humberside Training and Enterprise Council, Hull (United Kingdom)

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:7762.3265(99/2) / BLDSC - British Lib...

Britain's customer communication centers Profit from locating your international call center in Britain

Department of Trade and Industry, London (United Kingdom). Invest in Britain Bureau

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/3309 / BLDSC - British Library Do...

Utility

Broome, J
Bristol Univ. (United Kingdom). Dept. of Economics

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:3597.76(BU-DE-DP--89/222) / BLDSC - ...

Using telecommunications-based information systems for competitive advantage

Earl, M.J.
Runge, D.A
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Information Management

January 1987

SIGLEAvailable from British Library Document Supply Centre- DSC:6321.00579(OXIIM-RDP--87/1) / BLDSC ...

The London utilities The customer service challenge

Board, M.
Cawthron, I.
Chartered Inst. of Public Finance and Accountancy (CIPFA), London (United Kingdom). Centre for the Study of Regulated Industries (CRI)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:98/09437 / BLDSC - British Library Do...

Teleworking

Incomes Data Services Ltd., London (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:4362.6165(616) / BLDSC - British Libr...

Making contact Developing successful call centres in local government

Foundation for Information Technology in Local Government (FITLOG), Barnet (United Kingdom)

January 2000

SIGLEAvailable from British Library Document Supply Centre-DSC:m00/42159 / BLDSC - British Library D...

Competitive telecoms in the UK Who will benefit?

Cawkell, A
Aslib, London (United Kingdom)

January 1991

SIGLEAvailable from British Library Document Supply Centre- DSC:3487.48928(vol. 3 pt. 4) / BLDSC - B...

UK competitiveness

Dixon, P
National Economic Development Office, London (United Kingdom)

January 1985

SIGLEAvailable from British Library Document Supply Centre- DSC:6021.883(NEDC--85/25) / BLDSC - Brit...

Call centre strategies for financial services

Pearson Professional Ltd., London (United Kingdom)
Incisive Research (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:Vq97/21502 / BLDSC - British Library ...

Telecommunications

Department for Transport, Local Government and the Regions (DTLR), London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:6509.252435(8) / BLDSC - British Libr...

Call centres The people challenges, managing the customer reaction, getting the most out of technology, the call centre of the future

Reeves, J.
Proudfoot Consulting (Europe) (United Kingdom) Ltd.
Confederation of British Industry (CBI), London (United Kingdom)

January 2000

Business guideAvailable from British Library Document Supply Centre-DSC:m00/15530 / BLDSC - British ...

Competitiveness

Government Office for Eastern Region, Cambridge (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre- DSC:GPC/08378 / BLDSC - British Library ...

Utility call centres A competitive edge

Abstract

Extracted data

Utility call centres A competitive edge

Abstract

Extracted data

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