Can public services improve? The concept and practice of public service quality, with special reference to local government

Better local government A programme for change

Department of the Environment, Dublin (Ireland)

January 1996

Available from British Library Document Supply Centre-DSC:m00/25232 / BLDSC - British Library Docume...

Quality and service A key focus for performance in the public sector

Clark, F
Henley Management Coll., (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--11/92) / BLD...

The public service ethos in local government A research report

Pratchett, L.
Wingfield, M
Commission for Local Democracy (CLD), London (United Kingdom)
Institute of Chartered Secretaries and Administrators, London (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/26022 / BLDSC - British Library ...

Quality in local government Next steps; issues and frameworks for councillors and officers wishing to learn about and develop better quality services for citizens

Gaster, L.
Local Government Management Board, London (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/1955 / BLDSC - British Library Do...

Modernising local government Improving local services through best value

Department of the Environment, Transport and the Regions, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/2942 / BLDSC - British Library Do...

Delivering better services for citizens A review of local government procurement in England

Byatt, I.
Department for Transport, Local Government and the Regions (DTLR), London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/28299 / BLDSC - British Library D...

Marketing and quality in public services

Milliken, J.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(98/6) / BLDSC - British Li...

Local authority? How to develop leadership for better public services

Chesterman, D.
Horne, M.
Demos, London (United Kingdom)

January 2002

SIGLEAvailable from British Library Document Supply Centre-DSC:m02/34074 / BLDSC - British Library D...

Local authorities and a public service orientation Ideas into action

Hague, B.N
Newcastle upon Tyne Polytechnic (United Kingdom). Dept. of Economics and Government, Local Authority Management Unit

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:3597.5375(NUTP-LAMU-DP--89/3) / BLDS...

Consumerism & citizenship Improving the quality of public services

Gaster, L.
McIver, S.
Birmingham Univ. (United Kingdom). Inst. of Local Government Studies

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:4515.1335(3) / BLDSC - British Librar...

Strong local leadership Quality public services: a summary

Department for Transport, Local Government and the Regions (DTLR), London (United Kingdom)

January 2002

Available from British Library Document Supply Centre-DSC:m02/14216 / BLDSC - British Library Docume...

Better quality services A handbook on creating public/private partnerships through market testing and contracting out

Cabinet Office, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:OP-98/C / BLDSC - British Library Doc...

Consulting and involving the public Good practice in local authorities

Chelliah, R.
Local Government Information Unit (LGIU), London (United Kingdom)

January 1995

A reportAvailable from British Library Document Supply Centre-DSC:99/10200 / BLDSC - British Library...

Quality services An introduction to quality assurance for local authorities

Association of Metropolitan Authorities (AMA), London (United Kingdom)

January 1991

15.00SIGLEAvailable from British Library Document Supply Centre- DSC:q91/14571(Quality) / BLDSC - Br...

Local public service agreements Delivering improvement

Local Government Association, London (United Kingdom)

January 2002

SIGLEAvailable from British Library Document Supply Centre-DSC:m02/21667 / BLDSC - British Library D...

Better local government A programme for change

Department of the Environment, Dublin (Ireland)

January 1996

Available from British Library Document Supply Centre-DSC:m00/25232 / BLDSC - British Library Docume...

Quality and service A key focus for performance in the public sector

Clark, F
Henley Management Coll., (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--11/92) / BLD...

The public service ethos in local government A research report

Pratchett, L.
Wingfield, M
Commission for Local Democracy (CLD), London (United Kingdom)
Institute of Chartered Secretaries and Administrators, London (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/26022 / BLDSC - British Library ...

Quality in local government Next steps; issues and frameworks for councillors and officers wishing to learn about and develop better quality services for citizens

Gaster, L.
Local Government Management Board, London (United Kingdom)

January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/1955 / BLDSC - British Library Do...

Modernising local government Improving local services through best value

Department of the Environment, Transport and the Regions, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:GPE/2942 / BLDSC - British Library Do...

Delivering better services for citizens A review of local government procurement in England

Byatt, I.
Department for Transport, Local Government and the Regions (DTLR), London (United Kingdom)

January 2001

SIGLEAvailable from British Library Document Supply Centre-DSC:m01/28299 / BLDSC - British Library D...

Marketing and quality in public services

Milliken, J.
Ulster Univ. (United Kingdom). Faculty of Business and Management

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:5381.63652(98/6) / BLDSC - British Li...

Local authority? How to develop leadership for better public services

Chesterman, D.
Horne, M.
Demos, London (United Kingdom)

January 2002

SIGLEAvailable from British Library Document Supply Centre-DSC:m02/34074 / BLDSC - British Library D...

Local authorities and a public service orientation Ideas into action

Hague, B.N
Newcastle upon Tyne Polytechnic (United Kingdom). Dept. of Economics and Government, Local Authority Management Unit

January 1989

SIGLEAvailable from British Library Document Supply Centre- DSC:3597.5375(NUTP-LAMU-DP--89/3) / BLDS...

Consumerism & citizenship Improving the quality of public services

Gaster, L.
McIver, S.
Birmingham Univ. (United Kingdom). Inst. of Local Government Studies

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:4515.1335(3) / BLDSC - British Librar...

Strong local leadership Quality public services: a summary

Department for Transport, Local Government and the Regions (DTLR), London (United Kingdom)

January 2002

Available from British Library Document Supply Centre-DSC:m02/14216 / BLDSC - British Library Docume...

Better quality services A handbook on creating public/private partnerships through market testing and contracting out

Cabinet Office, London (United Kingdom)

January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:OP-98/C / BLDSC - British Library Doc...

Consulting and involving the public Good practice in local authorities

Chelliah, R.
Local Government Information Unit (LGIU), London (United Kingdom)

January 1995

A reportAvailable from British Library Document Supply Centre-DSC:99/10200 / BLDSC - British Library...

Quality services An introduction to quality assurance for local authorities

Association of Metropolitan Authorities (AMA), London (United Kingdom)

January 1991

15.00SIGLEAvailable from British Library Document Supply Centre- DSC:q91/14571(Quality) / BLDSC - Br...

Local public service agreements Delivering improvement

Local Government Association, London (United Kingdom)

January 2002

SIGLEAvailable from British Library Document Supply Centre-DSC:m02/21667 / BLDSC - British Library D...

Better local government A programme for change

Department of the Environment, Dublin (Ireland)

January 1996

Available from British Library Document Supply Centre-DSC:m00/25232 / BLDSC - British Library Docume...

Quality and service A key focus for performance in the public sector

Clark, F
Henley Management Coll., (United Kingdom)

January 1992

SIGLEAvailable from British Library Document Supply Centre- DSC:9350.837405(HMC-WP-HWP--11/92) / BLD...

The public service ethos in local government A research report

Pratchett, L.
Wingfield, M
Commission for Local Democracy (CLD), London (United Kingdom)
Institute of Chartered Secretaries and Administrators, London (United Kingdom)

January 1994

SIGLEAvailable from British Library Document Supply Centre- DSC:q94/26022 / BLDSC - British Library ...

Can public services improve? The concept and practice of public service quality, with special reference to local government

Abstract

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Can public services improve? The concept and practice of public service quality, with special reference to local government

Abstract

Extracted data

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