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Antecedents to service loyalty A theoretical and empirical investigation

Zammit, J.A.

Publication date

January 2000

Abstract

SIGLEAvailable from British Library Document Supply Centre-DSC:DXN039526 / BLDSC - British Library Document Supply CentreGBUnited Kingdo

Extracted data

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SIGLEAvailable from British Library Document Supply Centre- DSC:GPC/00956 / BLDSC - British Library ...

An analysis of the phases of customer loyalty development and their sustaining and vulnerability elements

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Restricted until 1/6/05Available from British Library Document Supply Centre- DSC:DXN062947 / BLDSC ...

Antecedents of customer loyalty:

December 2014

This study reports on an investigation of the antecedents of customer loyalty in an academic library...

The customer loyalty report

Clark, R.
SJB Services, London (United Kingdom)

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:Vq97/20389 / BLDSC - British Library ...

Developing customer loyalty The role of the salesperson and firm-specific relationships

Foster, B.
Cadogan, J.
Aston Business School Research Inst., Birmingham (United Kingdom)

January 1999

Available from British Library Document Supply Centre-DSC:7755.0403(9915) / BLDSC - British Library ...

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Henley Centre, London (United Kingdom)
Brann (United Kingdom)

January 1995

SIGLEAvailable from British Library Document Supply Centre-DSC:q96/24454 / BLDSC - British Library D...

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Rayner, S.
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January 1998

SIGLEAvailable from British Library Document Supply Centre-DSC:V99/50117 / BLDSC - British Library D...

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Hart, S.
Smith, A.
Sparks, L.
Strathclyde Univ., Glasgow (United Kingdom). Dept. of Marketing

January 1999

SIGLEAvailable from British Library Document Supply Centre-DSC:9350.21467(1999/3) / BLDSC - British ...

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Lemke, Fred

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Available from British Library Document Supply Centre- DSC:DXN064211 / BLDSC - British Library Docum...

Antecedents of customer loyalty: Does service quality suffice?

Kaur, K.
Diljit, S.

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This study reports on an investigation of the antecedents of customer loyalty in an academic library...

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Sopanen, S.
Templeton Coll., Oxford (United Kingdom). Oxford Inst. of Retail Management

January 1996

SIGLEAvailable from British Library Document Supply Centre-DSC:q96/33090 / BLDSC - British Library D...

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Adigum, I.O.
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January 1997

SIGLEAvailable from British Library Document Supply Centre-DSC:7755.04505(97/24) / BLDSC - British L...