The integration of strategy cause mapping and system dynamics for performance measurement development and management

Organizations are working in a changing environment. It is well established that performance measurement plays a critical role in organizations, signaling how well they are succeeding in achieving their objectives and identifying where improvement efforts are required. However, in spite of the remarkable progress in the field of performance measurement development, it is recognized that there are still 'issues' which deserve further research, if performance measurement systems are to receive a better understanding of key objectives, identification of the key "determinants" for organizational performance, performance measures selection and the improvement of the overall validity. Informed by the literature review and empirical evidence, this thesis aims to show that the use of Strategy Cause Mapping and (SCM) and System dynamics (SD) in an integrated way could support the design, implementation and use of more effective performance measurement systems.EThOS - Electronic Theses Online ServiceGBUnited Kingdo