Transformational egovernment success through enhanced project management

Transformational eGovernment is the continuous innovation in the delivery of services, citizen participation and governance through the transformation of external and internal relationships by the use of technology; especially on the Internet. When introduced, it offered the hope and promise to revitalize and modernize public services; reinvigorate and improve services to citizens, business and governments; and, create an exciting environment for employees to work and contribute. Countries, world-wide are inexorably engaged and urged forward by both push and pull motivational pressures to use technology to improve democratic participation, social harmony and economic sustain ability. While eGovernment's first decade has been much more transactional than transformational, radical changes affecting eGovernment are needed in this decade: culture, different services and relationships with all stake holders; organizational arrangements; business processes; and resource management. But progress thus far achieved is not without struggle and transformational eGovernment success is far to the deficit side of the performance measurement scale. The project failure rate is so high that transformational eGovernment progress is stalling. The thesis used the mixed method research approach that included the design and implementation of a piloted and structured survey; data collection and analysis; and examination and testing of potential enhanced project management solutions to focus on international transformational eGovernment activity and problems in: project management; the transformation of public service and its organizational and operational arrangements; and international strategies for transformational eGovernment uptake. The surveys conducted in this research identify a synerqistic compendium of ten key challenges and barriers that prevent progress in the project management of transformational eGovernment projects. As a way forward in addressing these challenges, this thesis recommends that project management methodologies be improved by implementing a project initiation concept document process identifying a series of actions and methods to be incorporated as the initial stage of eGovernment project management methodologies to identify, manage and mitigate the unique challenges and barriers that impede eGovernment success.EThOS - Electronic Theses Online ServiceGBUnited Kingdo