Towards a characterization of crowdsourcing practices

International audienceThe word Crowdsourcing -a compound contraction of Crowd and Outsourcing, was used by Howe in order to define outsourcing to the crowd. The Crowdsourcing phenomenon covers heterogeneous situations and it has inspired a number of authors. However, we are still lacking a general and synthetic view of this concept. The aim of our work is to characterize Crowdsourcing in its various aspects. First we define of Crowdsourcing, and provide examples that illustrate the diversity of Crowdsourcing practices and we present similarities and differences between Crowdsourcing and established theories (Open Innovation, User Innovation and Open Source Software). Then, we propose and illustrate a typology of Crowdsourcing practices based on two criteria: the integrative or selective nature of the process and the type of tasks that are crowdsourced (simple, complex and creative tasks). Finally, we present some potential benefits and pitfalls of Crowdsourcing