User Satisfaction on Library Resources and Services; a Case Study of Government Degree College Sabir Abad (Karak), Khyber Pakhtunkhwa

In the present knowledge era, the library is considered an important center and is the heart of any academic institute. A successful organization is one whose users are satisfied from the provided facilities. In this study, the researcher studies the user satisfaction from library resources and services at Government Degree College Sabir Abad (Karak) Khyber Pakhtunkhwa. A survey method was used. The researchers personally visited the population site and distributed 155 questionnaires to the respondents of which 135 were responded to and received (87% response rate). The analysis shows that enrolment of students in the college in BA and B.Sc programs is less as compare to F.A & F.Sc. It was also founded that some of the posts of faculty members were vacant in the college including one post of a professional librarian. From the results, it was concluded that most of the users visit the library on weekly and monthly basis rather than daily basis and most of the users were not satisfied with the power supply, daily newspapers, and environment in the library. It is suggested that there is a dire need to update the library collection and improve their services