Erfarenhetsrapportering vid Forsmarks Kraftgrupp AB : Utvärdering av erfarenhetsåterföringsprocessen samt utveckling av ett systemstöd

Organisations constantly live under the potential threat of events and accidents that seriously could harm the organisation. Forsmarks Kraftgrupp AB, the company that this master thesis focus on, is in no aspect excepted from this threat. Through an early identification of near misses and the taking of corrective action in use, Forsmarks Kraftgrupp AB has managed to reduce the likelihood and the consequence of events and accidents. The purpose of this master thesis is to evalutate Forsmarks Kraftgrupp AB’s operation experience process on the basis of IAEA’s and WANO’s requirements within the field of operation experience and to develop a usable system applicably within the field of operation experience. The thesis is divided into two parallel tracks, where one is the evaluation of the operation experience process and the other the design of a usable system, applicably within the field of operation experience. In this study the method used for the evaluation of the process has been a case study where instructions have been screened and observations have been made throughout the organisation. The method used for the development of a usable system has been iterative system development. A heuristic evaluation was conducted regarding the usability of the first prototyp of the system. The second and the third prototyp was evaluated concerning usability by eleven end users. Depending on which user group the users belonged to the end users performed between eight to twelve work tasks in the prototypes and graded the protoypes usability on a scale between 1 (bad) and 10 (good). The results show that Forsmarks Kraftgrupp AB’s operation experience process live up to IAEA’s and WANO’s requirements with the exception of the three following areas: (1) Leadership, control, organisation and functions within the operation experience program, (2) Use of operation experience and corrective action and (3) Database and trend. The results refering to the system show that a usable system applicably within the field of operation experience has been developed