Time prediction and process discovery of administration process

Machine learning and process mining are two techniques that are becoming more and more popular among organisations for business intelligence purposes. Results from these techniques can be very useful for organisations' decision-making. The Swedish National Forensic Centre (NFC), an organisation that performs forensic analyses, is in need of a way to visualise and understand its administration process. In addition, the organisation would like to be able to predict the time analyses will take to perform. In this project, it was evaluated if machine learning and process mining could be used on NFC's administration process-related data to satisfy the organisation's needs. Using the process mining tool Mehrwerk Process Mining implemented in the software Qlik Sense, different process variants were discovered from the data and visualised in a comprehensible way. The process variants were easy to interpret and useful for NFC. Machine learning regression models were trained on the data to predict analysis length. Two different datasets were tried, a large dataset with few features and a smaller dataset with more features. The models were then evaluated on test datasets. The models did not predict the length of analyses in an acceptable way. A reason to this could be that the information in the data was not sufficient for this prediction.