The Impact of Employee Trust on the Perceptions of Organizational Safety and Quality

Human factors play an important, but often overlooked, role in the management of safety and quality in the work environment. One of these factors is the level of trust employees have in their supervisor and the management of the organization. Anecdotal evidence has linked a stronger safety climate with a more robust quality climate as both programs depend on teamoriented employees who can spot potential issues and correct them on the job. An increased understanding of factors influencing employee perceptions of the priority of safety and quality within the organization is an important consideration when planning safety and quality educational intervention