Digital Transformation in the Public Sector: IT Alignment as a Moderator

The widespread adoption of new digital technologies to revamp how organisations run their operations and processes—referred to as digital transformation—has resulted in improved organisational performance, primarily due to improved efficiency and effectiveness. In the public sector, digital transformation facilitates the participation of various stakeholders in public decision making. However, despite the anticipated benefits, the introduction of new technologies requires making adjustments to their business processes, organisational structures as well as to human resources. These changes, in turn, have implications on how leaders manage the alignment between new digital technologies as well as the overall organisational factors that are critical to successful digital transformation. This study, adopting a mixed-research approach with interviews and surveys as a data collection method, explores the relationship IT alignment has with organisational agility and information security. Besides examining the relationships, the study reveals the degree of significance of the various factors critical to digital transformation