MANAJEMEN KONFLIK DAN HUBUNGANNYA DENGAN KEGIATAN PEMBELAJARAN : STUDI KASUS DI MI MUHAMMADIYAH SREBEGAN CEPER KLATEN DAN MI MUHAMMADIYAH SAJEN TRUCUK KLATEN

Working in an education institution must interact to others having potential to create inconvenience in working. Consequently, lasting conflict in the sustainability. Role of headmaster as central figure must have capacity or sensitivity toward everything having potentials to trigger conflict and decide regulation in order to improve team performance in the institution. This research describes the types of conflicts that occur in MI Muh Srebegan and MI Muh Sajen and to describe the strategies of the principals of the two schools in managing conflicts that occur in the schools they lead. This researc is qualitative study. The type of the study was descriptive using field research. The approach used was phenomenology. The data were analyzed by qualitative techniwue. The data were collected by interview, observation and document. The study found that there were several kinds of conflict in MI Muhammadiyah Sajen, namely; self-conflict and inter personal conflict. This researc show that MI Muhammadiyah Srebegan had conflicts such as self-conflict, inter personal conflict and group conflict in the same organization. Strategies taken to resolve the conflicts applied by the headmaster in MI Muhammadiyah Sajen were domination by using forcing, escalation, collaboration and compromise. While in MI Muhammadiyah Srebegan, the strategy taken was collaboration and compromise, mediation by outer part, and avoiding