The Impact of Information Technology on Organisational Success in an Emerging Economy – The Nigerian Banking Industry

There has been an increase in the adoption and utilization rate of information technology by organizations and businesses in the last two decades, most especially in developing countries. The use of information technology by many organizations in different parts of the world is due to the huge benefits inherent in its utilization and the positive effect that its usage could have on organizations to enhance business performance. There are limited studies available in Nigeria regarding the impact of information technology on the banking industry focusing on some selected banks and not the whole banking industry. However, this study examines the impact of information technology on organizational success in an emerging economy with a special focus on the Nigerian banking industry. The quantitative research method that this research adopts ensures adequate sample representation because it covers different banks in the banking industry across two major states and the federal capital territory. Also, bank customers in other sectors that are familiar with banking operations participated in the survey. Thus, this study investigates the types of technologies that banks use and their effect on operational processes. It also determines the benefits of information technology on banks as it relates to the Nigerian business environment. Therefore, the research objectives will be fulfilled by answering the research questions that revolve around the impact of information technology in the Nigerian banking industry: vis-à-vis its adoption, utilization, and processes. The research will also be presenting and testing three hypotheses specifically: internet application and organizational success; technological devices and organizational success; and special industry software and organizational success. The data to be generated from the survey will be used to answer the research questions. These questions seek to know if there can be seamless operational processes without the use of information technology and relevant technological devices in the Nigerian banking industry. Furthermore, to know if poor infrastructure and decadence in the Nigerian system negatively impact on the adoption and utilization of internet applications. Also, to know if information technology usage can improve firm productivity. The data will also be used to test hypotheses to generate empirical evidence on the impact of information technology in the Nigerian banking sector