Inf. Syst. e-Bus. Manage.

Enterprise businesses are more than ever challenged by competitors that frequently refine and tailor their offers to clients. In this context, enterprise information systems (EIS) are especially important because: (1) they remain one of the last levers to increase the performance and competitiveness of the enterprise, (2) we operate in a business world where the product itself has reached a limit of performance and quality due to uniform capacity of industrial tools in a globalized economy and (3) the EIS can increase the product value thanks to additional digital services (built on data associated to the product) in order to meet and fit better client’s needs. However, the use of EISs reaches a limit in collaborative environments because enterprises management methods diverge and EISs are mainly inflexible resource packages that are not built with an interoperability objective. Consequently, we need to make EISs interoperable in order to achieve the needed gains competitiveness and performance. This paper contribution can be summarized as follows: (1) it relates existing work and it examines barriers that, at the moment, are preventing further improvements due to current methodological and technological limits, and (2) it proposes a conceptual framework and five challenges that model based approaches must overcome to achieve interoperability between EIS in the near and long term. © 2016, Springer-Verlag Berlin Heidelberg